Self Storage Units in Kingsport, TN - Brookside School Ln

I have been with them now for over a year they notify me on time they send me my receipts on time everything's good the only thing that I would fix is there's o... Read More

I have been with them now for over a year they notify me on time they send me my receipts on time everything's good the only thing that I would fix is there's one email that always confuses you each month they need to do away with that one make sure you pay your bill on time it's confusing because it comes shortly after or before the letter of the notification or as soon as you know it's about to be withdrawn I mean I understand if I drove all the way up there to pay it but it automatically comes out so it's confusing! But it's a good place to store your items and for a good price!

Nice clean place! The staff is really nice easy going. Made you feel good about your things being safe that you need stored. Also, very affordable.

As a former employee, Mini Mall's takeover of 24 Hr Self Storage in January 2023 ruined everything I held dear about this property (and the others). Through the... Read More

As a former employee, Mini Mall's takeover of 24 Hr Self Storage in January 2023 ruined everything I held dear about this property (and the others). Through the years, I had put too much of myself into the former small business to continue to witness the treachery of Mini Mall's takeover. I was optimistic for new opportunities and improvement, but ended up disheartened by how the new owners do business. I am still proud of what I accomplished and proud of the positive reviews left prior to 2023. Nevertheless, Ashlee, Jamie, and area manager Andy are the best people you could chose to deal with. They'll do all they are able to make your experience the best they can. The maintenance associates keep the properties clean, well lit, and safe. There are unique codes to access the entry gate, exit gate, and building. Units are routinely treated with bug and rodent repellents. Break-ins are uncommon- usually domestic issues. This location has a lot of character since it's a converted elementary school. I recommend asking to check out the property and unit before renting. Despite Mini Mall's internal culture being what it is, this is a secure place to store your things.

Great communication that was fast and friendly (once even after business hours)! Clean facility no rat droppings or evidence of any bugs after 6 months use. Be... Read More

Great communication that was fast and friendly (once even after business hours)! Clean facility no rat droppings or evidence of any bugs after 6 months use. Best price we could find too. Highly recommend!

Mostly great company. However after I asked them to opt out of texts, I was not offered to opt out of email. I specifically asked them to not give out my inform... Read More

Mostly great company. However after I asked them to opt out of texts, I was not offered to opt out of email. I specifically asked them to not give out my information digitally. Less then 2 hours later I find out I was not actually opted out. Because they sent over my information.

Got this storage parking space a couple months ago for a truck that I bought when I needed somewhere to store it. Went today to make sure it had enough antifree... Read More

Got this storage parking space a couple months ago for a truck that I bought when I needed somewhere to store it. Went today to make sure it had enough antifreeze to keep it from freezing. My access code didn’t work. I called figuring that it would be an easy fix and was told that I have to drive to Jonesboro during the week to show them my ID to get access. Hopefully it doesn’t get a little colder than predicted tonight. Update. I talked to a very nice lady who was very thorough in fixing my code and explaining what went wrong. I have yet to make sure that it works but i believe that it will.

Fair & Very Reasonable rates. Nice & Secure facility. Not like newer facilities (tarred/graveled ground & roadways and fresh paint in attractive color combinati... Read More

Fair & Very Reasonable rates. Nice & Secure facility. Not like newer facilities (tarred/graveled ground & roadways and fresh paint in attractive color combinations and new building material finishes) offering "Fancy" appearance but the critical factors are provided so who cares, eh, right? RIGHT! Location has excellent potential for updated refreshed look but current appearance isn't bad or tawdry by any means. Frankly, whn it comes to storage it's a must to have superb security & cleanliness at affordable rates! Thank you 24 Hr Self Storage for all your help!

The facility is clean, well lit, and secure from the outside. If you want access to the building you need a code to get inside. Staff is available until 5pm mos... Read More

The facility is clean, well lit, and secure from the outside. If you want access to the building you need a code to get inside. Staff is available until 5pm most all days and their security system is quite impressive.

The facility is clean, well lit, and secure from the outside. If you want access to the building you need a code to get inside. Staff is available until 5pm mos... Read More

The facility is clean, well lit, and secure from the outside. If you want access to the building you need a code to get inside. Staff is available until 5pm most all days and their security system is quite impressive.

The facility is clean, well lit, and secure from the outside. If you want access to the building you need a code to get inside. Staff is available until 5pm mos... Read More

The facility is clean, well lit, and secure from the outside. If you want access to the building you need a code to get inside. Staff is available until 5pm most all days and their security system is quite impressive.

We had items stolen. Had to constantly call them to get them to check the cameras. By the time they did they stated too much time had passed and the cameras don... Read More

We had items stolen. Had to constantly call them to get them to check the cameras. By the time they did they stated too much time had passed and the cameras don’t go back that far. They did not care. Showed no effort what so ever. The gate is wide open because it’s broken quite often and an employee there told me that the cameras are fake. Wrote to their corporate office, maybe they will care about how their company is being run. Response to the Owner who wrote a response to my review but didn’t bother to call us when this happened. Yes, your employees talked to us several times because we had to call your employees because they promised to get back to us but NEVER once called us back! Your employee Told me that it was too late to see who took the boards because your employees waited so long to check the cameras. It was also one of your employees that told me some of the cameras are just for looks. They don’t work he said. You would think as an owner you would care that your employees are providing good timely customer care and maybe you might even try to provide it yourself.

We had items stolen. Had to constantly call them to get them to check the cameras. By the time they did they stated too much time had passed and the cameras don... Read More

We had items stolen. Had to constantly call them to get them to check the cameras. By the time they did they stated too much time had passed and the cameras don’t go back that far. They did not care. Showed no effort what so ever. The gate is wide open because it’s broken quite often and an employee there told me that the cameras are fake. Wrote to their corporate office, maybe they will care about how their company is being run.