Roberta provided excellent customer service , while explaining th move in process and showing me all the wonderful security features at the facility , would rec... Read More

Roberta provided excellent customer service , while explaining th move in process and showing me all the wonderful security features at the facility , would recommend this place 100 percent amazing service thanks Roberta

Roberta rocks! I will definitely recommend Mini Mall Storage because of her. She's helpful, knowledgeable, has a good listening ear, and she's got a great sense... Read More

Roberta rocks! I will definitely recommend Mini Mall Storage because of her. She's helpful, knowledgeable, has a good listening ear, and she's got a great sense of humor! She obviously has a heart to help people and because of this, she's a huge asset to this company. ~Shannon~

Absolutely the best experience ever!! Roberta is a gem ? she was amazing to chat with and even with the cold wind outside she walked us around the facility to s... Read More

Absolutely the best experience ever!! Roberta is a gem ? she was amazing to chat with and even with the cold wind outside she walked us around the facility to show us how to use it while explaining about the many security features they have! And we showed up right before closing and she was more than happy to make sure we got everything figured out ?? Very happy we chose this place!

Roberta was absolutely amazing!!! Gave me all the info I needed and more, and was able to get me into a storage unit today. She is absolutely hands down the bes... Read More

Roberta was absolutely amazing!!! Gave me all the info I needed and more, and was able to get me into a storage unit today. She is absolutely hands down the best front desk person a company could ask for!! Thanks so much Roberta :)

The lady that works often there, Roberta! She is so polite and patient with me and my family ? great place of course as well. Decent prices ! ? I highly recom... Read More

The lady that works often there, Roberta! She is so polite and patient with me and my family ? great place of course as well. Decent prices ! ? I highly recommend there

The customer service we experienced from Roberta was phenomenal. She made this step of our move very easy. Highly recommend Lacombe mini mall storage.

Such a wonderful experience! Amazing customer service. Roberta is so lovely and personable. She made our storage move in so smooth and easy. I highly recommend!... Read More

Such a wonderful experience! Amazing customer service. Roberta is so lovely and personable. She made our storage move in so smooth and easy. I highly recommend! Thank you.

Just moved here from Ontario and was thankful to find storage easily here. The sign up process was a breeze online. Roberta was quick to follow up and welcome m... Read More

Just moved here from Ontario and was thankful to find storage easily here. The sign up process was a breeze online. Roberta was quick to follow up and welcome me and see if I needed anything.

When storing your belongings with mini storage. U get great costumer service they go beyond expectations.. they will help in anyway possible. I needed storage f... Read More

When storing your belongings with mini storage. U get great costumer service they go beyond expectations.. they will help in anyway possible. I needed storage fast for my daughter as she was moving home getting away from a bad situation and they made it happen that her belonging were safe and still are safe.. thank you for all you do for our family. U r like an extended family. Cindy Morris

Roberta is AMAZING!! What a lovely, friendly and helpful woman to deal with! The facility is fantastic, so neat and tidy and very well maintained! I highly reco... Read More

Roberta is AMAZING!! What a lovely, friendly and helpful woman to deal with! The facility is fantastic, so neat and tidy and very well maintained! I highly recommend this location for all of your storage needs! Additional Note: As stated above, Roberta is a wonderful person however sadly, her company does NOT allow refunds or exchanges on merchandise purchased there! Seriously?!?!? I purchased almost $400 worth of boxes and packing materials from her. Today I called to see if I could exchange my unused boxes for different sized boxes…as when I originally purchased, they were out of the sizes I needed so we brian-stormed on different ways I could make what they had work. Now I have leftovers that are completely unused and undamaged and called to see if I could exchange these for different sizes. The answer was NO, that unfortunately they do not allow refunds or exchanges on merchandise purchased there. Pretty sad that a company not only would not allow exchanges or refunds but that they’d also rather the perfectly unused boxes be wasted. Definitely recommend U-HAUL for all your packing materials required…they buy back all unused merchandise.

Absolutely amazing service! Great place to get storage for all needs. (Roberta) is Fantastic! Highly recommended! Come see her today for your needs in the high ... Read More

Absolutely amazing service! Great place to get storage for all needs. (Roberta) is Fantastic! Highly recommended! Come see her today for your needs in the high security location !-D.D

The wonderful girl at the reception desk was very anxious to be helpful to resolve my storage issues and she went out of her way to do a great job. I am thin... Read More

The wonderful girl at the reception desk was very anxious to be helpful to resolve my storage issues and she went out of her way to do a great job. I am thinking of asking her if she would be willing to come and work for our company in the customer service department. We could use an employee like her with her excellent people and management skills.

One of the best storage facilities I have been to, with a very prestige customer service, Roberta at the front desk made sure that all needs and questions was ... Read More

One of the best storage facilities I have been to, with a very prestige customer service, Roberta at the front desk made sure that all needs and questions was addressed. She is amazing. Highly recommend.

Roberta was extremely helpful,resorceful and friendly. She was able to get us into a storage unit right away for an amazing price. Would definitely recommend!

I would like to leave this review for mini mall storage in Lacombe, but especially for my favorite customer service rep. Roberta. She was very helpful when I go... Read More

I would like to leave this review for mini mall storage in Lacombe, but especially for my favorite customer service rep. Roberta. She was very helpful when I got my storage in August last year and explained everything to detail of what I needed to know. The monthly storage fee was more than decent and the storage space was clean and secure. Every time I needed to get a hold of Roberta, she would always answer or call me back when she was busy. So yeah, great customer experience over at mini mall storage??

Roberta is AMAZING!! What a lovely, friendly and helpful woman to deal with! The facility is fantastic, so neat and tidy and very well maintained! I highly reco... Read More

Roberta is AMAZING!! What a lovely, friendly and helpful woman to deal with! The facility is fantastic, so neat and tidy and very well maintained! I highly recommend this location for all of your storage needs!

Roberta was so helpful and kind when setting up my storage unit. She helped me get the best possible rate and showed me around the facility before I had even pu... Read More

Roberta was so helpful and kind when setting up my storage unit. She helped me get the best possible rate and showed me around the facility before I had even purchased a storage unit. 10/10

It’s not everyday that you receive service that makes you want to go around sharing how wonderful it was, yet, Roberta at mini mall storage in Lacombe did jus... Read More

It’s not everyday that you receive service that makes you want to go around sharing how wonderful it was, yet, Roberta at mini mall storage in Lacombe did just that. It was a pleasure to interact with Roberta and I am so grateful for her gracious attitude and willingness to help me find the right unit for my storage needs. Would 100% recommend to anyone looking for somewhere to store their items in a safe and secure location and of course because you’ll have top tier support from the lovely Roberta.

Roberta is soooooo!!!!!!! AMAZING!!! Her service is incredible!!! She listened cheerfully and empathetically to my story and got me secured right away into a su... Read More

Roberta is soooooo!!!!!!! AMAZING!!! Her service is incredible!!! She listened cheerfully and empathetically to my story and got me secured right away into a suitable storage unit. I will definitely be recommending Lacombe Mini Mall Storage to my friends and will definitely do business with them again if the need arises in the future.

Roberta is a real Gem, literally the reason why the core operation is viewed as a success. I’ve seen a lot of storage facilities & Roberta has this facility i... Read More

Roberta is a real Gem, literally the reason why the core operation is viewed as a success. I’ve seen a lot of storage facilities & Roberta has this facility in tip top shape. Clean & orderly with all the bells & whistles. The after hours phone support was very helpful & courteous. Majority of times Roberta answers the call & is willing to do what she can to accommodate you. Mini Mall Storage is EXTREMELY fortunate to have such a valued PROFESSIONAL, FRIENDLY, ACCOMMODATING work horse as their representative in Roberta. Thank You Roberta for all that you do. You’re not just an employee of a storage company. You’re way more than that, you’re a friend & in our line of work I consider you a Sister in Blue. Many many thanks.

Roberta is amazing! Such a sweet, accommodating person. She went above and beyond, calling me on her personal time to ensure my kids got the perfect storage uni... Read More

Roberta is amazing! Such a sweet, accommodating person. She went above and beyond, calling me on her personal time to ensure my kids got the perfect storage unit for their needs. I would recommend Mini Mall Storage to anyone!

I am very happy with this storage facility - it is clean and secure. Roberta is excellent to deal with. Her knowledge, along with her attention to detail reassu... Read More

I am very happy with this storage facility - it is clean and secure. Roberta is excellent to deal with. Her knowledge, along with her attention to detail reassures us that our belongings are safe and under a watchful eye!

Amazing services, clean facilities, and easy maneuverability for moving in and out. Roberta is incredible, and always welcoming. Definitely a secure and well ma... Read More

Amazing services, clean facilities, and easy maneuverability for moving in and out. Roberta is incredible, and always welcoming. Definitely a secure and well maintained space that you can trust to store your belongings. Thank you so much!!!

Moving was not as easy as we think it was. My husband and I travelled from another province to move to this beautiful place. We contacted mini-mall storage onli... Read More

Moving was not as easy as we think it was. My husband and I travelled from another province to move to this beautiful place. We contacted mini-mall storage online to arrange storage for us. It was easy and no hassle at all. Roberta helped us settle. She was very accommodating to our needs. We recommend this storage to our friends and family. We gave it five stars for excellent service.

Roberta is an absolute sweetheart. My boyfriend and I just adore her. She goes above and beyond, and I assume it’s not just for us! Never had a storage unit b... Read More

Roberta is an absolute sweetheart. My boyfriend and I just adore her. She goes above and beyond, and I assume it’s not just for us! Never had a storage unit before so I was really nervous. But Roberta did everything in her power to make sure we were taken care of and all of my questions were answered. She even stayed late to accommodate us. I couldn’t believe it, such an amazing experience.

I’m very happy with the service I’ve received here since the ownership change! The improvements to the facility have been excellent and Roberta is a rock st... Read More

I’m very happy with the service I’ve received here since the ownership change! The improvements to the facility have been excellent and Roberta is a rock star! If you need a storage solution in Lacombe, she will take great care of you.

What a great experience today. Professional, courteous and attentive to my requirements. Friendly and knowledge about the town was quite a welcome for a small... Read More

What a great experience today. Professional, courteous and attentive to my requirements. Friendly and knowledge about the town was quite a welcome for a small town community business mindset. Thank-you for making my day a little bit better in quickly processing the documentation and explaining the process along the way. Well Done !!

Is there anything better than 5 stars? I would give this place a 6th star if there was one. Roberta is so friendly and understandable. She's the best to talk to... Read More

Is there anything better than 5 stars? I would give this place a 6th star if there was one. Roberta is so friendly and understandable. She's the best to talk to if you ever need a small or large storage space, she is there to listen to your concerns and needs. I never had issues, the security is great for your belongings and the fact that the place is always clean and looks nice, I keep coming back for when I need the space I don't have, I recommend anyone to go to Mini Mall Storage.

My boyfriend and i rented a storage unit from this location, the location was very clean inside and out! Well lit with lots of cameras, we had an amazing experi... Read More

My boyfriend and i rented a storage unit from this location, the location was very clean inside and out! Well lit with lots of cameras, we had an amazing experience with the facility and the customer service provided to us by Roberta, she was very knowledgeable and helpful in us making our decision! thank you mini mall for hiring someone with excellent customer service.

My experience with this facility and with Roberta in particular was amazing. First of all I was able to reserve a unit which was clean and perfect for what I ne... Read More

My experience with this facility and with Roberta in particular was amazing. First of all I was able to reserve a unit which was clean and perfect for what I needed online. The site has a space calculator that worked great for figuring out how much space I’d need for my stuff. I was also able to take part in a promotion that gave me a month free! The day I went in to check it out I was having a really hard time emotionally. Roberta was so kind, she shared some of her own story with me. She encouraged me that even though I was feeling anxious and unsure about things in my life, that things would get better and there were still good people in the world. She is like a ray of sunshine:)) She explained all my options to me very carefully and personally showed me the unit and the yard. I felt confident knowing that not only were the yard and the unit secured with cameras and sufficient fencing etc. But also that I knew Roberta would be checking each lock on her rounds to make sure nothing had been tampered with. All around great service!! Couldn’t be happier and sometimes all it takes is a little kindness from someone like Roberta to brighten up someone’s outlook and not feel so alone. Thanks Roberta! Thanks mini mall for employing her:)) she’s a keeper.

I’ve never had such a positive, warm and welcoming experience dealing with anyone like I have had with Roberta in a very long time. She an amazing ray of sun... Read More

I’ve never had such a positive, warm and welcoming experience dealing with anyone like I have had with Roberta in a very long time. She an amazing ray of sunshine in what could easily have been a very cloudy day. She’s extremely helpful , knowledgeable and very personable.

Thank you, Roberta for always supplying excellent customer service along with an always welcoming smile + greeting. Under her guidance the facility has never l... Read More

Thank you, Roberta for always supplying excellent customer service along with an always welcoming smile + greeting. Under her guidance the facility has never looked better + runs like a well oiled machine. She is truly the heart+ soul of the place

As a local business owner needing a trust worthy storage facility and a nice friendly face behind the counter this is the best place to go. Roberta is and has a... Read More

As a local business owner needing a trust worthy storage facility and a nice friendly face behind the counter this is the best place to go. Roberta is and has always had a smile and warm greeting every time I step inside the facility. She truly cares about the customers on levels I have never seen before. I am so happy to have my treasured belongings here and hope that the company realizes how important she is to the business. Simply put without Roberta it is just another storage place. She is what makes this location a Five star experience hands down. Thank you Roberta for being you !

As local business owners we have been able to access and enjoy the storage services 24/7 at Lacombe Mini Mall Storage while our business was under construction.... Read More

As local business owners we have been able to access and enjoy the storage services 24/7 at Lacombe Mini Mall Storage while our business was under construction. Roberta's customer support and service was exemplary! She ensures the facility is well maintained, clean and secure.

While assisting my parents to move into their unit at this facility, I found the place to be very clean and tidy. I liked the fact that it had alot of security ... Read More

While assisting my parents to move into their unit at this facility, I found the place to be very clean and tidy. I liked the fact that it had alot of security cameras around the facility. It was also a pleasure to meet Roberta, she made the move in process a breeze and answered all my parents questions. Which made them feel comfortable about storing their belongings at this facility.

Roberta is very personable and accommodating. Her responses to my requests are instant. I enjoy my daytime visits to the facility as a result. I appreciate that... Read More

Roberta is very personable and accommodating. Her responses to my requests are instant. I enjoy my daytime visits to the facility as a result. I appreciate that the indoor facility is brightly lit at all hours of the day, and that it now has security cameras and keyless entry at all hours. The trolleys are somewhat difficult to maneuver around corners, so it would be helpful if corners could be more cut back than they currently are. I very much appreciate that there are trolleys however.

Roberta is Fantastic!!! She is so welcoming and makes sure you know everything you need to before you move your stuff in. She is super helpful. Definitely 5 sta... Read More

Roberta is Fantastic!!! She is so welcoming and makes sure you know everything you need to before you move your stuff in. She is super helpful. Definitely 5 stars

I found it to be very clean and tidy inside and outside. Great customer service was provided by Riberta She explained all my options for renting a unit And wo... Read More

I found it to be very clean and tidy inside and outside. Great customer service was provided by Riberta She explained all my options for renting a unit And would most definitely spread the word to my family and friends

I had such an amazing experience with this company. Roberta was a joy to work with and helped me with all my needs. She was available to me whenever I needed an... Read More

I had such an amazing experience with this company. Roberta was a joy to work with and helped me with all my needs. She was available to me whenever I needed anything. We had a larger unit and it was clean when we moved and the grounds were always cared for. Felt safe leaving my belongings there. They are a great company.

Modern facilities, secure, friendly staff, well lit and easy access. What more could you ask for from a storage company.

decent prices for decent space

Easy to access, easy to sign up and seems quite secure. Lighting at units would help after dark.

We were unaware that we actually had to fill out the info in the email as we had given the representative all the info over the phone. Made it very chaotic onc... Read More

We were unaware that we actually had to fill out the info in the email as we had given the representative all the info over the phone. Made it very chaotic once we got to the storage place and trying to get in. Otherwise was very easy!

Storage facility just under new ownership, hopefully they upgrade their indoor storage area. Currently no closed ceilings over storage units and only chicken wi... Read More

Storage facility just under new ownership, hopefully they upgrade their indoor storage area. Currently no closed ceilings over storage units and only chicken wire for walls. Would not feel comfortable leaving any valuable items even tho there are security cameras. ?

It is rare to find a place with customer service like this. The place feels modern and secure. *Update* Changed to 2 star because while my initial experience... Read More

It is rare to find a place with customer service like this. The place feels modern and secure. *Update* Changed to 2 star because while my initial experience was good this place started to feel very corporate. After 3 months my rate went up by $12.00 on a $50 rental, then after 10 months they tried to charge me $25 for insurance. Shortly After I proved my insurance I got a letter saying my rate was going up by an additional $12. I made 2 attemps to correct the price change and had no communication back. Long story short: It is a great secure facility but while the initial rates look good, they are short lived.

My lacombe storage unite is payed 3 months in advance. Mini mall storage is calling me saying I owe money this is ridiculous. Could this company be more in... Read More

My lacombe storage unite is payed 3 months in advance. Mini mall storage is calling me saying I owe money this is ridiculous. Could this company be more incompetent.

After starting the online application and seeing how crazy the monthly fees are on top of the storage locker rent was I decided to not bother finishing the book... Read More

After starting the online application and seeing how crazy the monthly fees are on top of the storage locker rent was I decided to not bother finishing the booking. 5 days later I realized They already charged my credit card and won’t refund me my money because I was over the 72 hours. I did not finish the lease agreement witch means I didn’t even have an access code to get into this place but still won’t refund me.

If could give a minus rating I would. We were moving and needed to store my husbands very yellow truck. I chose central storage because we had a storage unit th... Read More

If could give a minus rating I would. We were moving and needed to store my husbands very yellow truck. I chose central storage because we had a storage unit there and hadn't had a problem. I was shown a parking spot in the back behind the building, where the truck wouldn't be seen from street view. However there happened to be a grader blade that belonged to the owner parked there. I was assured that it would be moved. It was to be towed that thursday . I called and went in from Monday to Wednesday reminding them and checking to see if the blade had been moved, sure enough it's Thursday and the tow truck and I show up and the grader blade hasn't been moved. The driver was told to park the truck in front of the spot and they could take care of the rest. A few days later I received an email receipt where I happened to notice the stall number had changed. Sure enough, I Drive by the storage facility and the truck is sitting front and center. It was very visible from the highway. A's i'm sure you can guess it was broken into. It had been previous which is one of the reasons we wanted it stored. I as not notified in anyway that our property had been tampered with. It was apparent as soon as I drove up. The hood was popped and the drivers side door was slightly open. It was also apparent that it had been sitting like that for at least a few days. there were cobwebs on the hood and door. When asked as to why We were not informed I was met with an immediate wall and told it didn't matter because it had already been broken into. My problem is that if you were honestly unaware, that would have to mean you only rely on security cameras and do not physically check the yards. I was absolutely disgusted with the way this was handled. The truck was towed the next day and they will never receive our business again. I would strongly suggest the same as they clearly do not value their customers.