Excellent service. Spoke with Melanie and she was very informative and answered all my questions with professionalism. Very friendly and polite.

The rent is a bit high for the area… but I’ve had nothing but great things to say about the service I’ve received from Melanie. Very responsive and proact... Read More

The rent is a bit high for the area… but I’ve had nothing but great things to say about the service I’ve received from Melanie. Very responsive and proactive in dealing with issues I’ve had. Although my visit there was short lived, I would definitely rent from here again just from the positive experience I’ve had with their staff. Hard to find a storage unit with good responsable staff!

Recently inquired about a storage unit, and Angela had all the right answers for all my questions on what I would need for my belongings. Mark was kind enough t... Read More

Recently inquired about a storage unit, and Angela had all the right answers for all my questions on what I would need for my belongings. Mark was kind enough to bring me to the lockers and show me the variance of sizes and was very pleased at how well-maintained the yard was. Keep up the excellent work guys.

Jennifer provides great customer service is friendly and truly a pleasure to deal with.

Jennifer was so helpful, my storage unit was so clean and she helped find me the right size for my needs. Very professional and efficient . Happy I found Mini M... Read More

Jennifer was so helpful, my storage unit was so clean and she helped find me the right size for my needs. Very professional and efficient . Happy I found Mini Mall Storage to store my items!

Thankyou Marlene and Mark. The storage unit was so clean and you both were so pleasant and accommodating. I highly recommend either one of your sites. Thank... Read More

Thankyou Marlene and Mark. The storage unit was so clean and you both were so pleasant and accommodating. I highly recommend either one of your sites. Thanks again. Doreen Lefebvre

Absolutely recommend this storage facility. The units are clean, and dry, in the winter it is always plowed and available, it is secure and above all else, the ... Read More

Absolutely recommend this storage facility. The units are clean, and dry, in the winter it is always plowed and available, it is secure and above all else, the customer service you will receive is by far, the best. They are very quick to respond , very accommodating and understanding and they give extra time when required to answer questions or concerns any time of the day…Thank you Timmins Mini Mall Storage

Had to arrange a storage unit for work and my experience was absolutely amazing. Marlene is incredibly knowledgeable, efficient and kind. She was able to provid... Read More

Had to arrange a storage unit for work and my experience was absolutely amazing. Marlene is incredibly knowledgeable, efficient and kind. She was able to provide me with all the details of every storage unit along with the vacancy and when they would be available. It was such a quick and easy call with great outcomes! Thank you Marlene for helping us out!

Marlene @ 827 Mountjoy St went above and beyond to help me out. She is so kind and pleasant. Even when I had to change plans she accommodated me and made it a w... Read More

Marlene @ 827 Mountjoy St went above and beyond to help me out. She is so kind and pleasant. Even when I had to change plans she accommodated me and made it a wonderful experience. I highly recommend this business!

Always great service with Marlene, she always went out of her way to make sure everything was good, always worked with me when needed, when I needed smaller, sh... Read More

Always great service with Marlene, she always went out of her way to make sure everything was good, always worked with me when needed, when I needed smaller, she always went above and beyond to try and help when she could, I highly recommend this place, would not go anywhere else! Best service anyone can ask for :)

Marlene, at 827 Mountjoy St S, was so kind and accommodating, a pleasure to talk with and extremely helpful. After having an apartment fall through and need of ... Read More

Marlene, at 827 Mountjoy St S, was so kind and accommodating, a pleasure to talk with and extremely helpful. After having an apartment fall through and need of immediate storage space, she found me the perfect spot to store my things while I could get settled and find new housing. She made my day after having such a bad one. I would 100% recommend this storage facility. Best in Timmins!!

Very easy access, snow removed on property quickly. Items feel very safe here .

Fast service, clean units

they came through for me big time!

Very fast response. Helped me with all I needed to know. Great service for sure. Would defiantly recommend them.

The one and only storage unit that Gold Heart Courier uses.

Great place to store..Owner will help

AVOID AT ALL COSTS College student son stored dorm room items for the summer to come 10 hours south home to work. Got an email in early July saying locker had ... Read More

AVOID AT ALL COSTS College student son stored dorm room items for the summer to come 10 hours south home to work. Got an email in early July saying locker had no lock and to come check it out. Can't because 10 hours away. Update Monday - They called son today and will review footage and call him back. Hoping it isn't a long wait but glad they made contact. Update Friday - There have been a few calls and emails back and forth. It seems the unit was rented to my son without him being shown, just told what number to put his stuff in. The locker pics sent to us are not his contents. Guessing husband and son will both have to take a day off work (lost wages for both) to drive from Cambridge to Timmins (8+ hours each way) to confirm which locker he had and whether his stuff is still there. It is VERY hard to reach anyone at the actual site. Cibi has been responsive but very hard to contact. Son is sending photos with the location he stored at marked on Google Maps and hopefully Cibi is able to locate the locker with son's lock on it. We were also told he doesn't have insurance on the unit, however he was never offered insurance, there is no contract, everything was done via telephone for setting up the rental. Will keep updating. Still just really hoping that this is a big mix up but I am concerned that between mid April and the end of July nobody noticed that the locker my son supposedly was assigned had no lock on it. Really hoping his stuff is just in a different location and that someone mixed something up along the way. Update: it has been over two weeks and still no answers. Son signed up over the phone. Arrived on site and gates were open. Went to what he thought was his unit and started storing his stuff. There was never anyone working on site, and the gates were always open. Son sent photos, over a week ago, of where he put his stuff and has asked for photos of locks in that area to confirm his stuff is safe and locked and has received no response at all. We live over 8 hours away and the fuel and missed time from work is going to cost us significantly. Do not recommend anyone store anything with this company. To top it off they are saying he doesn't have insurance... He was never offered insurance. He was told $114 a month and yet somehow it keeps coming in at $184 a month. Something is VERY fishy here. Not trustworthy, impossible to contact... Ideal would be a Zoom (or whatever else) video call from an employee walking down the aisles so son can be assured his items are there. School starts in three weeks and we have no idea if his stuff is missing or not. Update: Weeks later, still no answers as to whether the stuff is there or not. Son suspects they wrote down a different unit than he was told to occupy. In the end we will know in two weeks when he goes back to school, but it is going to really suck if everything he needs for school is gone. Update: over a month and still not resolved. They "forget" for weeks, they say they will send you info and it isn't sent. One way or the other we should know this weekend because our child goes back to school. If his items are gone the storage company better be prepared to furnish his dorm room and pay for the missing items needed for college this fall. ABSOLUTELY DO NOT RECOMMEND. UPDATE: AND NOW IT SEEMS EVERYTHING IS GONE. THE LOCKER HAS NO LOCK. OUR STUDENT IS MISSING EVERYTHING AND IT TOOK MONTHS FOR THE STORAGE PLACE TO EVEN SORT THAT OUT. THEY RENTED THE LOCKER WITHOUT PAPERWORK, COMPLETELY OVER THE PHONE, NO DISCUSSION OF INSURANCE, NOT OFFERED OR MENTIONED. KID TOLD RO USE LOCKER 13 SO FOUND 13 AND USED IT. ABSOLUTELY BEYOND LIVID. HAVE TO NOW REBUY A WHOLE DORM ROOM OF STUFF, CHANGE LONG WEEKEND PLANS, MAKE A TEN HOUR TRIP NORTH, TRY TO RENT A TRAILER, COSR OF GAS AND ACCOMODATIONS. THEY BETTER FREAKING COME GOOD ON THIS LOSS. ABSOLUTE SCAM OF AN OPERATION. APPARENTLY NOBODY WAS WORKING THERE FOR MAY AND JUNE. WHERE IS OUR CHILD'S STUFF????

AVOID AT ALL COSTS College student son stored dorm room items for the summer to come 10 hours south home to work. Got an email in early July saying locker had ... Read More

AVOID AT ALL COSTS College student son stored dorm room items for the summer to come 10 hours south home to work. Got an email in early July saying locker had no lock and to come check it out. Can't because 10 hours away. Update Monday - They called son today and will review footage and call him back. Hoping it isn't a long wait but glad they made contact. Update Friday - There have been a few calls and emails back and forth. It seems the unit was rented to my son without him being shown, just told what number to put his stuff in. The locker pics sent to us are not his contents. Guessing husband and son will both have to take a day off work (lost wages for both) to drive from Cambridge to Timmins (8+ hours each way) to confirm which locker he had and whether his stuff is still there. It is VERY hard to reach anyone at the actual site. Cibi has been responsive but very hard to contact. Son is sending photos with the location he stored at marked on Google Maps and hopefully Cibi is able to locate the locker with son's lock on it. We were also told he doesn't have insurance on the unit, however he was never offered insurance, there is no contract, everything was done via telephone for setting up the rental. Will keep updating. Still just really hoping that this is a big mix up but I am concerned that between mid April and the end of July nobody noticed that the locker my son supposedly was assigned had no lock on it. Really hoping his stuff is just in a different location and that someone mixed something up along the way. Update: it has been over two weeks and still no answers. Son signed up over the phone. Arrived on site and gates were open. Went to what he thought was his unit and started storing his stuff. There was never anyone working on site, and the gates were always open. Son sent photos, over a week ago, of where he put his stuff and has asked for photos of locks in that area to confirm his stuff is safe and locked and has received no response at all. We live over 8 hours away and the fuel and missed time from work is going to cost us significantly. Do not recommend anyone store anything with this company. To top it off they are saying he doesn't have insurance... He was never offered insurance. He was told $114 a month and yet somehow it keeps coming in at $184 a month. Something is VERY fishy here. Not trustworthy, impossible to contact... Ideal would be a Zoom (or whatever else) video call from an employee walking down the aisles so son can be assured his items are there. School starts in three weeks and we have no idea if his stuff is missing or not. Update: Weeks later, still no answers as to whether the stuff is there or not. Son suspects they wrote down a different unit than he was told to occupy. In the end we will know in two weeks when he goes back to school, but it is going to really suck if everything he needs for school is gone. Update: over a month and still not resolved. They "forget" for weeks, they say they will send you info and it isn't sent. One way or the other we should know this weekend because our child goes back to school. If his items are gone the storage company better be prepared to furnish his dorm room and pay for the missing items needed for college this fall. ABSOLUTELY DO NOT RECOMMEND. UPDATE: AND NOW IT SEEMS EVERYTHING IS GONE. THE LOCKER HAS NO LOCK. OUR STUDENT IS MISSING EVERYTHING AND IT TOOK MONTHS FOR THE STORAGE PLACE TO EVEN SORT THAT OUT. THEY RENTED THE LOCKER WITHOUT PAPERWORK, COMPLETELY OVER THE PHONE, NO DISCUSSION OF INSURANCE, NOT OFFERED OR MENTIONED. KID TOLD RO USE LOCKER 13 SO FOUND 13 AND USED IT. ABSOLUTELY BEYOND LIVID. HAVE TO NOW REBUY A WHOLE DORM ROOM OF STUFF, CHANGE LONG WEEKEND PLANS, MAKE A TEN HOUR TRIP NORTH, TRY TO RENT A TRAILER, COSR OF GAS AND ACCOMODATIONS. THEY BETTER FREAKING COME GOOD ON THIS LOSS. ABSOLUTE SCAM OF AN OPERATION. APPARENTLY NOBODY WAS WORKING THERE FOR MAY AND JUNE. WHERE IS OUR CHILD'S STUFF????

Son has items stored here while he is home for the summer. We live 8+ hours away. At 5pm on Friday they emailed to say no lock was on the unit and they put one ... Read More

Son has items stored here while he is home for the summer. We live 8+ hours away. At 5pm on Friday they emailed to say no lock was on the unit and they put one on and to visit as soon as possible. We live 8+ hours away so it isn't possible to visit like that. Not answering phones or emails. Kid is very upset (as are we). No further details in email so we have no idea if all his dorm room stuff and school stuff is gone. I will update the review as needed but extremely unimpressed. Their cameras better show what went on and all the stuff better be there or they will pay to replace what is gone and reimburse costs. Update - Saturday son was redirected through their phone system to a call center. Call center employee said they would request someone at the location review camera footage and then call him. No call yet (now Sunday at 3:30pm) Update Monday - They called son today and will review footage and call him back. Hoping it isn't a long wait but glad they made contact. Update Friday - There have been a few calls and emails back and forth. It seems the unit was rented to my son without him being shown, just told what number to put his stuff in. The locker pics sent to us are not his contents. Guessing husband and son will both have to take a day off work (lost wages for both) to drive from Cambridge to Timmins (8+ hours each way) to confirm which locker he had and whether his stuff is still there. It is VERY hard to reach anyone at the actual site. Cibi has been responsive but very hard to contact. Son is sending photos with the location he stored at marked on Google Maps and hopefully Cibi is able to locate the locker with son's lock on it. We were also told he doesn't have insurance on the unit, however he was never offered insurance, there is no contract, everything was done via telephone for setting up the rental. Will keep updating. Still just really hoping that this is a big mix up but I am concerned that between mid April and the end of July nobody noticed that the locker my son supposedly was assigned had no lock on it. Really hoping his stuff is just in a different location and that someone mixed something up along the way. Update: it has been over two weeks and still no answers. Son signed up over the phone. Arrived on site and gates were open. Went to what he thought was his unit and started storing his stuff. There was never anyone working on site, and the gates were always open. Son sent photos, over a week ago, of where he put his stuff and has asked for photos of locks in that area to confirm his stuff is safe and locked and has received no response at all. We live over 8 hours away and the fuel and missed time from work is going to cost us significantly. Do not recommend anyone store anything with this company. To top it off they are saying he doesn't have insurance... He was never offered insurance. He was told $114 a month and yet somehow it keeps coming in at $184 a month. Something is VERY fishy here. Not trustworthy, impossible to contact... Ideal would be a Zoom (or whatever else) video call from an employee walking down the aisles so son can be assured his items are there. School starts in three weeks and we have no idea if his stuff is missing or not. Update: Weeks later, still no answers as to whether the stuff is there or not. Son suspects they wrote down a different unit than he was told to occupy. In the end we will know in two weeks when he goes back to school, but it is going to really suck if everything he needs for school is gone.

Son has items stored here while he is home for the summer. We live 8+ hours away. At 5pm on Friday they emailed to say no lock was on the unit and they put one ... Read More

Son has items stored here while he is home for the summer. We live 8+ hours away. At 5pm on Friday they emailed to say no lock was on the unit and they put one on and to visit as soon as possible. We live 8+ hours away so it isn't possible to visit like that. Not answering phones or emails. Kid is very upset (as are we). No further details in email so we have no idea if all his dorm room stuff and school stuff is gone. I will update the review as needed but extremely unimpressed. Their cameras better show what went on and all the stuff better be there or they will pay to replace what is gone and reimburse costs. Update - Saturday son was redirected through their phone system to a call center. Call center employee said they would request someone at the location review camera footage and then call him. No call yet (now Sunday at 3:30pm) Update Monday - They called son today and will review footage and call him back. Hoping it isn't a long wait but glad they made contact. Update Friday - There have been a few calls and emails back and forth. It seems the unit was rented to my son without him being shown, just told what number to put his stuff in. The locker pics sent to us are not his contents. Guessing husband and son will both have to take a day off work (lost wages for both) to drive from Cambridge to Timmins (8+ hours each way) to confirm which locker he had and whether his stuff is still there. It is VERY hard to reach anyone at the actual site. Cibi has been responsive but very hard to contact. Son is sending photos with the location he stored at marked on Google Maps and hopefully Cibi is able to locate the locker with son's lock on it. We were also told he doesn't have insurance on the unit, however he was never offered insurance, there is no contract, everything was done via telephone for setting up the rental. Will keep updating. Still just really hoping that this is a big mix up but I am concerned that between mid April and the end of July nobody noticed that the locker my son supposedly was assigned had no lock on it. Really hoping his stuff is just in a different location and that someone mixed something up along the way. Update: it has been over two weeks and still no answers. Son signed up over the phone. Arrived on site and gates were open. Went to what he thought was his unit and started storing his stuff. There was never anyone working on site, and the gates were always open. Son sent photos, over a week ago, of where he put his stuff and has asked for photos of locks in that area to confirm his stuff is safe and locked and has received no response at all. We live over 8 hours away and the fuel and missed time from work is going to cost us significantly. Do not recommend anyone store anything with this company. To top it off they are saying he doesn't have insurance... He was never offered insurance. He was told $114 a month and yet somehow it keeps coming in at $184 a month. Something is VERY fishy here. Not trustworthy, impossible to contact... Ideal would be a Zoom (or whatever else) video call from an employee walking down the aisles so son can be assured his items are there. School starts in three weeks and we have no idea if his stuff is missing or not.

Son has items stored here while he is home for the summer. We live 8+ hours away. At 5pm on Friday they emailed to say no lock was on the unit and they put one ... Read More

Son has items stored here while he is home for the summer. We live 8+ hours away. At 5pm on Friday they emailed to say no lock was on the unit and they put one on and to visit as soon as possible. We live 8+ hours away so it isn't possible to visit like that. Not answering phones or emails. Kid is very upset (as are we). No further details in email so we have no idea if all his dorm room stuff and school stuff is gone. I will update the review as needed but extremely unimpressed. Their cameras better show what went on and all the stuff better be there or they will pay to replace what is gone and reimburse costs. Update - Saturday son was redirected through their phone system to a call center. Call center employee said they would request someone at the location review camera footage and then call him. No call yet (now Sunday at 3:30pm) Update Monday - They called son today and will review footage and call him back. Hoping it isn't a long wait but glad they made contact. Update Friday - There have been a few calls and emails back and forth. It seems the unit was rented to my son without him being shown, just told what number to put his stuff in. The locker pics sent to us are not his contents. Guessing husband and son will both have to take a day off work (lost wages for both) to drive from Cambridge to Timmins (8+ hours each way) to confirm which locker he had and whether his stuff is still there. It is VERY hard to reach anyone at the actual site. Cibi has been responsive but very hard to contact. Son is sending photos with the location he stored at marked on Google Maps and hopefully Cibi is able to locate the locker with son's lock on it. We were also told he doesn't have insurance on the unit, however he was never offered insurance, there is no contract, everything was done via telephone for setting up the rental. Will keep updating. Still just really hoping that this is a big mix up but I am concerned that between mid April and the end of July nobody noticed that the locker my son supposedly was assigned had no lock on it. Really hoping his stuff is just in a different location and that someone mixed something up along the way.

Son has items stored here while he is home for the summer. We live 8+ hours away. At 5pm on Friday they emailed to say no lock was on the unit and they put one ... Read More

Son has items stored here while he is home for the summer. We live 8+ hours away. At 5pm on Friday they emailed to say no lock was on the unit and they put one on and to visit as soon as possible. We live 8+ hours away so it isn't possible to visit like that. Not answering phones or emails. Kid is very upset (as are we). No further details in email so we have no idea if all his dorm room stuff and school stuff is gone. I will update the review as needed but extremely unimpressed. Their cameras better show what went on and all the stuff better be there or they will pay to replace what is gone and reimburse costs. Update - Saturday son was redirected through their phone system to a call center. Call center employee said they would request someone at the location review camera footage and then call him. No call yet (now Sunday at 3:30pm) Update Monday - They called son today and will review footage and call him back. Hoping it isn't a long wait but glad they made contact.

My brother stores his school items in a locker here and today got an email saying that his locker was now missing a lock so "they put a temporary lock on it" we... Read More

My brother stores his school items in a locker here and today got an email saying that his locker was now missing a lock so "they put a temporary lock on it" we have no idea whether his items were stolen or not. this was sent at closing time so not they won't respond to emails or calls.

Worse company ever all they are is money hungry. Every few months they up their units. My unit has gone from 80.00 to 175 in the matter of less then a year. If ... Read More

Worse company ever all they are is money hungry. Every few months they up their units. My unit has gone from 80.00 to 175 in the matter of less then a year. If i had somewhere else to store my stuff i would totally pull out and I have one of the smallest units there. Not heated or anything. And they only give you 1 month notice they are upping their prices. Store somewhere else if you need to store your stuff they are beyond ridiculous with the amount they charge. At this rate I'm going to have to move into the damn unit

Will take your money but NOT give it back. Rented a unit it was too small didn't have any larger ones available so used an alternative storage facility. Been wa... Read More

Will take your money but NOT give it back. Rented a unit it was too small didn't have any larger ones available so used an alternative storage facility. Been waiting almost a year, dozens of phone calls for a refund which no one has issued yet practically stealing from a family in need

Very expressive. Old owners were never money hungry and very kind and helpful. And only paid just under $100 for a 5x10 unit. For the ridiculous amount these ne... Read More

Very expressive. Old owners were never money hungry and very kind and helpful. And only paid just under $100 for a 5x10 unit. For the ridiculous amount these new owners rent a unit for u should be able to live in it. Lol... No I'm serious.

Putting my review back up. The people managing accounts aren't securing your credit card info. They were billing my account to someone else's credit card. Th... Read More

Putting my review back up. The people managing accounts aren't securing your credit card info. They were billing my account to someone else's credit card. They constantly make clerical errors. I make my payment and then that same Day I have an invoice, late payment and asking for my payment. Emails, texts every day for 4 days straight after I've made a payment. I emailed the customer service to show I made a payment I was accused of fabricating a fake screen shot. I threatened to pull my things from storage, mr. Konstantinos Georgopoulos, I assume the owner sent me a letter to sign saying I wish to vacate instead of trying to correct his employee. I took down my negative review last time, I won't be. Stay away from this company. Lawyers called. Poor business practices with insecure financial info storage. Check your credit card statements. Zero stars wasn't an option. Lock me out sir, I dare you.

New ownership doesn't care about anything but money. Now you need to pay for 'insurance' and the amount they cover doesn't come close to what is in storage. I... Read More

New ownership doesn't care about anything but money. Now you need to pay for 'insurance' and the amount they cover doesn't come close to what is in storage. If I had extra money I wouldn't have my stuff in storage. Try to explain it to them but they don't care. Then they call you 3 times, send 5 emails with fees attached to it that shouldn't even be there. They just hope you don't notice and pay so they get the extra money. Only NEWER accounts with 1 review ever have left this place 5 stars. Can't wait until either another storage facility opens up or I can finally pull my stuff away from this place. 0 stars if I could.