Affordable and professional. Shout out to Kayla who helped me over the phone, she made sure to get me the lowest price she could and helped every step along the... Read More

Affordable and professional. Shout out to Kayla who helped me over the phone, she made sure to get me the lowest price she could and helped every step along the way. Would recommend?

Look no further than this place, if you need storage. Kayla and Divyam are amazing!!! Will Highly recommend this place to my family and friends and anyone who i... Read More

Look no further than this place, if you need storage. Kayla and Divyam are amazing!!! Will Highly recommend this place to my family and friends and anyone who is reading this review. Thanks again Divyam for your help and giving me an amazing deal with no contract.

Super easy and convenient!!! They offered an amazing deal for my first month with no obligation to sign a contract. Kayla was friendly, quick to respond any que... Read More

Super easy and convenient!!! They offered an amazing deal for my first month with no obligation to sign a contract. Kayla was friendly, quick to respond any questions and just all around awesome to deal with. Highly recommend using Mini Mall Storage for your temporary or long term needs!

Wonderful and extremely helpful customer service from Divyam! I have a complicated relocation process currently and Divyam very patiently explored the best opti... Read More

Wonderful and extremely helpful customer service from Divyam! I have a complicated relocation process currently and Divyam very patiently explored the best option for me to utilize. I have used this storage area on and off for several years and the cleanliness and space have always been fantastic.

Divyam is an excellent leasing agent! Professional, responsive, and made the process smooth and hassle-free for my girlfriend.

Divyam was our contact. Made everything seem less and was exceptionally helpful. Unit was ready to go when we were told and we would highly recommend this stora... Read More

Divyam was our contact. Made everything seem less and was exceptionally helpful. Unit was ready to go when we were told and we would highly recommend this storage site in Reil.

Staff are very courteous and knowledgeable. Divyam is very accommodating and answered convincingly questions that I have asked. Overall, l have a good experienc... Read More

Staff are very courteous and knowledgeable. Divyam is very accommodating and answered convincingly questions that I have asked. Overall, l have a good experience with my transaction.

We are very happy with all of the friendly staff at Mini Mall Storage, 245 Carnegie Drive, St. Albert. Elias helped us get a heated storage unit and made movin... Read More

We are very happy with all of the friendly staff at Mini Mall Storage, 245 Carnegie Drive, St. Albert. Elias helped us get a heated storage unit and made moving in and out a very easy process. We would recommend Mini Mall Storage to anyone looking for a clean, safe unit.

Just met Elias, showed us the potential units and took great care answering questions and advising policy. Great experience, happy to rent here.

My experience with the company and Divyam have been great. It was easy access my unit that they had setup for me. I would recommend this company to anyone who i... Read More

My experience with the company and Divyam have been great. It was easy access my unit that they had setup for me. I would recommend this company to anyone who is looking for a storage unit.

Divyam gave us a thorough tour, explaining everything with patience and offering helpful advice. A great experience overall. Highly recommend.

I was really happy with the cleanliness of my locker and how easy it was to work with them. Special shout out to Elias who made cancelling so very easy. No run ... Read More

I was really happy with the cleanliness of my locker and how easy it was to work with them. Special shout out to Elias who made cancelling so very easy. No run around, which is rare these days. I'd book here again for sure.

I have really appreciated the service and consideration of the mini-mall team. I've used my unit for over a year and am impressed by the facility and on call se... Read More

I have really appreciated the service and consideration of the mini-mall team. I've used my unit for over a year and am impressed by the facility and on call service when required. Elias, Tammy, and Maureen were on the ball with communications throughout and especially when we needed to make some changes! Thanks everyone!

Great service and very nice setup. Elias was very helpful and friendly. Highly recommended.

The Customer Service and attention to detail provided by Elias was AWESOME and of the VERY HIGHEST ORDER! I completed a quick reservation of a storage unit onli... Read More

The Customer Service and attention to detail provided by Elias was AWESOME and of the VERY HIGHEST ORDER! I completed a quick reservation of a storage unit online - shortly thereafter, Elias reached out by phone to welcome me and discuss options. A few days later, when I needed to make an adjustment to our arrangement, Elias was exceptionally accommodating and made the required changes! Thank you so much Elias!

Elias checked me in for my unit and was an absolute delight to deal with. He had all my paperwork printed out and ready to go before I even arrived. He was very... Read More

Elias checked me in for my unit and was an absolute delight to deal with. He had all my paperwork printed out and ready to go before I even arrived. He was very professional and super clear with instructions on how to get to my unit and unlock it, and what to do if I had any troubles. The unit itself was super clean. A lot cleaner than I expected. Overall, it's been a great experience using their services so far and I would gladly recommend them to anyone.

I dealt with Elias at the St Albert East office on a few occasions in order to determine the specific unit size, and location for my specific requirements. Elia... Read More

I dealt with Elias at the St Albert East office on a few occasions in order to determine the specific unit size, and location for my specific requirements. Elias was very helpful, professional, and knowledgeable of the Mini-Mall options available. Great storage units, and even better service with Elias!

Our experience with Mini Mart Storage, specifically Maureen was amazing. She was polite, friendly, courteous and professional. She helped us downsize our unit a... Read More

Our experience with Mini Mart Storage, specifically Maureen was amazing. She was polite, friendly, courteous and professional. She helped us downsize our unit and it was such a smooth process.

Great experience with Maureen F. at the Carnegie Drive location in St. Albert. She went above and beyond -- without me even asking! I would have been satisfied ... Read More

Great experience with Maureen F. at the Carnegie Drive location in St. Albert. She went above and beyond -- without me even asking! I would have been satisfied with 'meets expectations' but Maureen exceeded them! Thank you!

Maureen was the lady who helped me and was absolutely fantastic. Quick, efficient and friendly while getting me my unit, I couldn't ask for more. Will be recomm... Read More

Maureen was the lady who helped me and was absolutely fantastic. Quick, efficient and friendly while getting me my unit, I couldn't ask for more. Will be recommending this place for all storage needs

The team at mini mall storage in Campbell business park st.albert is really amazing. The pricing is extremely affordable. I feel like this business is under ... Read More

The team at mini mall storage in Campbell business park st.albert is really amazing. The pricing is extremely affordable. I feel like this business is under recognized and would recommend them to anyone looking for long term, short term or even Portable storage. The pricing was much lower then expected. We dealt with elias, Tammy, Maureen, James and Lee. They were all outstanding and helpful!

Great place to store your stuff! I’ve dealt with Elias and Maureen on many occasions always happy friendly and ready to help. Communicative and knowledgeable.... Read More

Great place to store your stuff! I’ve dealt with Elias and Maureen on many occasions always happy friendly and ready to help. Communicative and knowledgeable. If ever I had an issue they took care of it right away, great service. Prices are reasonable and will always try to get you the best rate. Thanks to them and the rest of the team at Mini Mall for all your efforts. You rock! ??

What a wonderful facility! Very clean, well run and fantastic staff. Maureen was clear, precise and thorough in ensuring we were aware of all fine details. Ver... Read More

What a wonderful facility! Very clean, well run and fantastic staff. Maureen was clear, precise and thorough in ensuring we were aware of all fine details. Very personable and professional at the same time. We checked out Sentinel Storage 1st, the 2 facilities and companies were as different as night and day! It's like comparing a run down house to a well kept home. Do not have any hesitations about Mini Mall Storage! Just go with them a d forget the rest! Zaks Auctions Lara

Online booking is incredibly easy. I booked online and paid for a unit. Soon after I realized that it I had booked at the wrong location. Maureen went above and... Read More

Online booking is incredibly easy. I booked online and paid for a unit. Soon after I realized that it I had booked at the wrong location. Maureen went above and beyond to help me get a refund. HUGE shout out to the staff, in a world were nobody seems to care anymore, they called the following day to help me out in my situation. 5 star recommendation!!!

This is one of the best storage places in Edmonton area! The staff Elias, Maureen & Tammy so knowledgeable & friendly. I definitely recommend this place. It ... Read More

This is one of the best storage places in Edmonton area! The staff Elias, Maureen & Tammy so knowledgeable & friendly. I definitely recommend this place. It is probably the cleanest one I have seen.

Very professional, greets you with a smile and kindness always. Makes sure I’m happy and no concerns. Highly recommend. Eli and the team at this location are ... Read More

Very professional, greets you with a smile and kindness always. Makes sure I’m happy and no concerns. Highly recommend. Eli and the team at this location are all wonderful for to work with

I work at DKI Sparklean, the top restoration company in St Albert. We use Mini Mall, and more specifically their portable storage pods, to facilitate the speed... Read More

I work at DKI Sparklean, the top restoration company in St Albert. We use Mini Mall, and more specifically their portable storage pods, to facilitate the speedy clean up and rebuild of our clients homes following a loss from Flood Fire or Wind. The staff at Mini mall are great to work with.

Great place for storage and super friendly staff

Our pod was super clean and in great condition on arrival. Month to month payments were a breeze, and when we were ready for our belongings, the pod arrived ver... Read More

Our pod was super clean and in great condition on arrival. Month to month payments were a breeze, and when we were ready for our belongings, the pod arrived very quickly with everything exactly how we packed it. Dennis was so nice and friendly, accurate and gentle with our stuff.

Have confidently stored at Mini-Mall (formally St Albert storage) for many years. Never an issue with safety or accessibility. The staff have always been friend... Read More

Have confidently stored at Mini-Mall (formally St Albert storage) for many years. Never an issue with safety or accessibility. The staff have always been friendly and helpful, specifically Dennis who routinely goes above and beyond to ensure customers feel like VIP. Convenient, cost effective, and reliable storage. Easy 5 stars.

Dennis looks after my storage needs and goes above and beyond. I know my contents are safe. I’d recommend Mini Mall Storage all day long.

The employees here are fantastic. The price we pay for our unit is the best we've found. The lot is accessible and clean.

This is a first class business! The compound is so clean and tidy! Has garbage and cardboard collection. Very good security! Great location!

Elise and Randi were fantastic to deal with. Very friendly and helpful, a true 5 star place so you won’t be disappointed at all. This is the storage place to ... Read More

Elise and Randi were fantastic to deal with. Very friendly and helpful, a true 5 star place so you won’t be disappointed at all. This is the storage place to use and the staff are amazing. Thanks so much. Rick.

The staff here are friendly and a real pleasure to deal with. Matthew was professional and helpful getting set up with my storage unit. I expressed a couple of ... Read More

The staff here are friendly and a real pleasure to deal with. Matthew was professional and helpful getting set up with my storage unit. I expressed a couple of concerns with him and he was able to accommodate me. Thanks very much Matt. And conversing with Randi through email was easy and convenient. I moved out of my unit 6 days before my renewal and they gave me money back because they prorate their units. Highly recommend these guys. Thanks again for helping me out.

Randi and Matt were both very friendly to deal with (on the phone and in person) and helping us select the storage unit right for us. The unit was super clean a... Read More

Randi and Matt were both very friendly to deal with (on the phone and in person) and helping us select the storage unit right for us. The unit was super clean and the on-site security is also very attentive. Best value in St. Albert. Highly recommend.

My Mom recently lost her home from a massive fire in her seniors residence building. When we were finally able to retrieve some of her belongings, it was spur o... Read More

My Mom recently lost her home from a massive fire in her seniors residence building. When we were finally able to retrieve some of her belongings, it was spur of the moment and we had no time to plan for storage. I called St. Albert Self Storage in a panic needing a safe place to store the items immediately. I spoke with Matt hoping they could accommodate my urgent request. Matt and the St. Albert Self Storage owners had heard about the fire and they were offering help to the seniors who were now without a home. He provided instant storage as my Son was en-route with the items we had rescued. It was seamless and hassle free! Under such stressful conditions, Matt made sure we were taken care of. He was kind and empathetic to our dire situation. St. Albert Self Storage took one heavy burden off of our shoulders at just the right time. We are very grateful and appreciative for the amazing & caring customer service!

Very clean and well cared for facility. Staff were super friendly, helpful and accommodating. They were conscious of pricing and, surprisingly prorated the du... Read More

Very clean and well cared for facility. Staff were super friendly, helpful and accommodating. They were conscious of pricing and, surprisingly prorated the dues based on actual use of the locker. The hours of operation were excellent and our possessions were safe under their care.

Needed a short-term rental unit and St. Albert Self Storage came up as well-reviewed and was a good location for us. Stopped in and was helped by a very friendl... Read More

Needed a short-term rental unit and St. Albert Self Storage came up as well-reviewed and was a good location for us. Stopped in and was helped by a very friendly Matthew. When I explained what I needed Matt was helpful by locating a unit that perfectly fit our needs and he offered discounts that I didn't know about (which always leaves a good impression on me as they don't need to let me know but they did). After the original pre-paid rental period, I was a few days overdue, but Matt waived the few dollars owing and emailed me my receipt..paid in full. Excellent service!

Would highly recommend! Right from the start, the team at St Albert Self Storage were timely in responding to my questions regarding quotes, appropriate unit si... Read More

Would highly recommend! Right from the start, the team at St Albert Self Storage were timely in responding to my questions regarding quotes, appropriate unit sizes, overall processes, etc. Clearly very knowledgeable and professional in how they dealt with communications over email or by phone. Once I arrived (with a moving truck as well) they directed us to my unit, showed me how the gates and lock work, all allowing for a stress-free situation. The facilities are clearly well maintained, and there are many security measures in place. For someone who was entirely new to the process, I feel like from start to finish everything went very smoothly, and that is owed to the staff! Thanks so much!

Great people to deal with. Definitely recommend to anyone in need of storage place

Prices are reasonable, staff very helpful. Safe place for storages yr furniture etc ...

My entry code didn't work on the first day and I was told that sometimes the system takes a while to update. I was able to get in and out after speaking with he... Read More

My entry code didn't work on the first day and I was told that sometimes the system takes a while to update. I was able to get in and out after speaking with head office and the code was working the next day. Otherwise, I feel my items are safe and secure.

Rented a heated unit and they forgot to turn the heat on. Changed from 24hr access to access til 10pm mere days after I signed a contract stating we’d have 24... Read More

Rented a heated unit and they forgot to turn the heat on. Changed from 24hr access to access til 10pm mere days after I signed a contract stating we’d have 24hr access. Also they never mentioned the change before nor after it occurred. I told them I’d be out Dec 31st, they set it up to be out by Dec 30th for some reason. Oh and I’m due a refund cheque for insurance that I was told would take 8 weeks. This is week 11 and I still haven’t been paid. Tried to call but they’re closed even tho it says they’re open another 30min online. In the end the storage unit did was it was supposed to but the place seems to be run like a chicken with its head cut off. Not pleased.

I was told to store here from a co-worker because Sabrina was incredible, both in her smarts on storing for both long term and short term options and for the in... Read More

I was told to store here from a co-worker because Sabrina was incredible, both in her smarts on storing for both long term and short term options and for the industry as a whole. After calling to speak with her, I was told that she doesn't work here now. Shocking to me! The other staff is nowhere near as friendly, and in my past experience Elias has been downright awful and a creep to women. Please take your business to literally any other storage facility in St Albert. Rates and practices are downright SHADY with the company inner workings themselves, and it seems like the only person who was willing to try and benefit the customer is now gone. Next time fire the man who works here and has no respect for women, Elias instead! I can't see this company lasting longer after doing a ton of my own research on their history only to find out they're owned by a shady tenancy apartment company!

Sabrina is very knowledgeable in storage, and personable. Highly recommended, a clean and secure storage site. EDITED REVIEW AS OF TUES DEC 10 I was disappoin... Read More

Sabrina is very knowledgeable in storage, and personable. Highly recommended, a clean and secure storage site. EDITED REVIEW AS OF TUES DEC 10 I was disappointed to find out that Sabrina is no longer with the company. I had recommended Mini Mall based on her position in management alone. The other staff, is not at all knowledgeable in storage solutions, and one staff in particular, Elias, is incredibly condescending and rude. Sabrina was unfortunately the only saving grace to this site. I will no longer be pursuing storage here due to the complete lack of storage experience amongst the remaining poor quality staff, and have urged those I recommended to come here to go anywhere else. The fee increases after such short time, and multiple admin and service fees are simply not worth it in addition to the poor service without Sabrina.

Current manager speaks very arrogantly and is quick to make accusations! Doesn’t share important information that a customer should know. The other staff se... Read More

Current manager speaks very arrogantly and is quick to make accusations! Doesn’t share important information that a customer should know. The other staff seemed nice though. I would recommend NOT dealing with the manager though! He’s not professional at all!

Terrible company. Was best place too rent had a guard . But now since owners changed it has kept declining. Rates go up every month without warning or explanati... Read More

Terrible company. Was best place too rent had a guard . But now since owners changed it has kept declining. Rates go up every month without warning or explanation. Had trailer stolen week ago and staff didnt care one bit. Would never recommend them too anyone. Shady company and terrible staff

If 0 was an option, that is what I would choose. ??I have been renting a stall for my trailer since 2009 when the storage facility used to be "St. Albert Self S... Read More

If 0 was an option, that is what I would choose. ??I have been renting a stall for my trailer since 2009 when the storage facility used to be "St. Albert Self Storage". The facility / staff / ownership had been amazing. Since Mini Mall has taken over, there has been a steady decline in everything but the prices. The fact that they claim the global economy has caused the increase is ludicrous when they have cut back in services that used to be offered. It's just a convenient excuse. In November 2023, I had both my enclosed and dump trailer parked at Mini Mall. Someone attempted to drill out the lock on the door for the enclosed trailer.??In December 2023, I arrived at my trailer to find someone damaged the door by prying it open. There were several other trailers that had also been damaged / broken into. I called the RCMP, they investigated and during the course of their investigation, it was determined that a woman who was renting a storage unit in a different lot passed her code along to her son whose truck was then caught entering into the other lots and breaking into trailers. The son denied being responsible and claimed it was a friend, but would not provide his name. In response to this, the manager at Mini Mall assured me the woman's code was disabled and if she wanted to gain access, she would have to attend the office in person; however, if charges were not laid, then she would not be removed from the facility. Fast forward to January 5, 2024. I attended the lot this morning at 0730 hrs and my dump trailer was parked in my stall. I took my enclosed trailer for work and upon returning at 1350 hrs, my dump trailer was missing. When I confronted the manager, she advised me to calm down and call the RCMP. So much like another reviewer, if you value your property, I would not utilize this business. What I have learned from November is that only half their cameras work. When asked about disabling all the codes and providing new ones for the safety / security of legitimate clients, they baulked at this. The old owners used to have a lengthy list of people waiting to get in here, now the aisles are bare and it not surprising why. I would absolutely steer clear of this farce of a "secure" storage lot and Mini Mall in general. ***** As an update, I was just advised by the RCMP that NONE of the cameras were recording at the time of the theft. ***** ***** As a further update, when I asked for reimbursement for my storage fees and compensation for my stolen trailer, I was told by the regional manager he saw my review and would only consider discussing the deductible if I agreed to take the review down. *****

Overall really disappointed in how this place is managed. Not hard to manage a storage facility but since new ownership took over they continually increased fe... Read More

Overall really disappointed in how this place is managed. Not hard to manage a storage facility but since new ownership took over they continually increased fees every month to a point where it just nickel and dimes the tenant. Having rented for a number of years its unfortunately been a slow decline. They also would not refund for an overcharge for a unexplained insurance fee and when provided the tenant insurance they would rather us leave and use a competitor than stay and simply refund the payment. Management is slow or unresponsive and the overall company is not great to deal with. I would not recommend this place to anyone. Less than 1 star.

If 0 was an option, that is what I would choose. ??I have been renting a stall for my trailer since 2009 when the storage facility used to be "St. Albert Self S... Read More

If 0 was an option, that is what I would choose. ??I have been renting a stall for my trailer since 2009 when the storage facility used to be "St. Albert Self Storage". The facility / staff / ownership had been amazing. Since Mini Mall has taken over, there has been a steady decline in everything but the prices. The fact that they claim the global economy has caused the increase is ludicrous when they have cut back in services that used to be offered. It's just a convenient excuse. In November 2023, I had both my enclosed and dump trailer parked at Mini Mall. Someone attempted to drill out the lock on the door for the enclosed trailer.??In December 2023, I arrived at my trailer to find someone damaged the door by prying it open. There were several other trailers that had also been damaged / broken into. I called the RCMP, they investigated and during the course of their investigation, it was determined that a woman who was renting a storage unit in a different lot passed her code along to her son whose truck was then caught entering into the other lots and breaking into trailers. The son denied being responsible and claimed it was a friend, but would not provide his name. In response to this, the manager at Mini Mall assured me the woman's code was disabled and if she wanted to gain access, she would have to attend the office in person; however, if charges were not laid, then she would not be removed from the facility. Fast forward to January 5, 2024. I attended the lot this morning at 0730 hrs and my dump trailer was parked in my stall. I took my enclosed trailer for work and upon returning at 1350 hrs, my dump trailer was missing. When I confronted the manager, she advised me to calm down and call the RCMP. So much like another reviewer, if you value your property, I would not utilize this business. What I have learned from November is that only half their cameras work. When asked about disabling all the codes and providing new ones for the safety / security of legitimate clients, they baulked at this. The old owners used to have a lengthy list of people waiting to get in here, now the aisles are bare and it not surprising why. I would absolutely steer clear of this farce of a "secure" storage lot and Mini Mall in general. ***** As an update, I was just advised by the RCMP that NONE of the cameras were recording at the time of the theft. *****

Rented in Dec 2022 with a discount for first few months: $219.45. Regular rate in Mar 2023: $241.50. Nov 2023: $265.65 Dec 2023: $301.32 (with ridiculous $33.97... Read More

Rented in Dec 2022 with a discount for first few months: $219.45. Regular rate in Mar 2023: $241.50. Nov 2023: $265.65 Dec 2023: $301.32 (with ridiculous $33.97 + tax in fees) $60/month increase in 10 months. Inflation or not, what has improved in that time to justify paying an extra $720/year? On top of that, someone backed into my door over the summer and I could not open my unit. They somehow didn’t notice a giant dent in my door. Why did I have to find it when I needed access to my unit? Next day I drove 40-min roundtrip to give them the key to my unit to repair the door and then drove another 40-min roundtrip 3 days later to pick it up again. Either drive to them or mail them the key. Hardly great service options. What did it get me? No goodwill and a $60/month increase. Not much for service, so what would these new fees pay for? Needless to say, they lost a customer and I would not recommend them as an option for mid- to long-term storage.

I have used this facility since 2009. once Mini-Mall took over management of the facility rates have had large increases each year and then this year they have ... Read More

I have used this facility since 2009. once Mini-Mall took over management of the facility rates have had large increases each year and then this year they have now added massive fees. $3.99 payment $22.99 Admin fee $6.99 Facility Management fee if you want to pay by dealing with a staff member they will charge you another fee. plus over a $50 dollar rent increase per month. go with one of there competitors that won't charge these fees. i will be spending the money to move everything out of there facility as it will be cheaper then all the fees they charge and a lack of service.

I tried to sign up for the second month free deal online. I clicked through the website starting from that promo, and apparently instead of giving me that deal,... Read More

I tried to sign up for the second month free deal online. I clicked through the website starting from that promo, and apparently instead of giving me that deal, it gave me the "best rate" option. I didn't know this until I was charged the second month and it was explained to me this was the case by a local employee. Keep in mind, the difference between “best rate” and “regular rate” was about $30, but I would have gotten the second month free, a value of $100 or more, if the deal as advertised was given to me. I also was billed a third month of storage even though I vacated my storage before the end of the month. Apparently, it's written in your agreement that you need to give 10 days notice before the end of the month if you are vacating the storage unit - however, no copy of the agreement was sent to me after signing, so there would have been no way for me to check this. I was 5 days away from the end of the month when I emptied my storage unit and notified them. I tried to reconcile these issues with someone over the phone at the carnegie location. They said they would look into it and never got back to me. I just checked my billing statement and saw that I'm on the hook for a third month of billing and I never got my second month free. The website is misleading and the staff didn't help resolve these issues, so prepare to pay more than you anticipated. Personally I am $150-$300 out due to poor procedures on their end. Their procedures don’t provide you with a copy of the lease detailing a termination clause, and I’m not sure at which point I would have gotten confirmation from their staff on whether I was getting the one month free deal they advertise, as they acted in accordance with their procedures. If they change their procedures I’d be happy to change my review as it would no longer be of concern to other potential customers.

I tried to sign up for the second month free deal online. I clicked through the website starting from that promo, and apparently instead of giving me that deal,... Read More

I tried to sign up for the second month free deal online. I clicked through the website starting from that promo, and apparently instead of giving me that deal, it gave me the "best rate" option. I didn't know this until I was charged the second month and it was explained to me this was the case by a local employee. I also was billed a third month of storage even though I vacated my storage before the end of the month. Apparently, it's written in your agreement that you need to give 10 days notice before the end of the month if you are vacating the storage unit - however, no copy of the agreement was sent to me after signing, so there would have been no way for me to check this. I was 5 days away from the end of the month when I emptied my storage unit and notified them. I tried to reconcile these issues with someone over the phone at the carnegie location. They said they would look into it and never got back to me. I just checked my billing statement and saw that I'm on the hook for a third month of billing and I never got my second month free. The website is misleading and the staff didn't help resolve these issues, so prepare to pay more than you anticipated.

Since new ownership ( Mini Mall Storage) Not the previous owners St Albert Storage where all the 5 star reviews come from because they earned it, has really gon... Read More

Since new ownership ( Mini Mall Storage) Not the previous owners St Albert Storage where all the 5 star reviews come from because they earned it, has really gone downhill with management. There has been 2 Rent increases since the take over last summer. Lack of security and lots of theft going on. They are always asking for reviews because they are losing business. Some of the staff are GREAT who work outdoors. I would consider looking elsewhere in St. Albert or near it. Much better businesses that take pride and provide excellent customer service. There is no loyalty to customers who have been here for years. They took away all the senior incentives as well as any previous incentives that they had. We moved our trailer and emptied our storage garage to another company with better rates and they treat customers the proper way. I suppose the lack of management and poor customer service is worth the loss of clients.

Worst staff don't wanna .work with people find another storage will rip you off and high prices and charge fees no one else does theirs

Don't be fooled by the 5 star reviews. Those were earned by the previous owners. St. Albert Self Storage was taken over by Mini Mall Storage last fall and thin... Read More

Don't be fooled by the 5 star reviews. Those were earned by the previous owners. St. Albert Self Storage was taken over by Mini Mall Storage last fall and things went downhill fast. It was a family run business that was deserving of the great reviews based on the high standards under which they operated. Almost as soon as the facility was taken over, the vast majority of staff either left or was let go (not sure which). In addition to those running the front desk, there used to be numerous staff operating throughout the facility during office operating hours; constantly cleaning, maintaining and repairing issues with individual units or the facility in general; emptying garbage cans; clearing snow in the winter; and picking up the winter's sand and gravel in the spring. First, prices increased and all pre-pay discounts immediately went away. Many (most?) long term tenants used to pay for 12 months at a time, as this is almost universally how leases generally work...commitment in exchange for a discounted and/or guaranteed rate. Now everyone pays the same regardless of whether it's your first month or you're a 10 year tenant, and rates are subject to change with extremely little notice. Well, actually, that's not entirely true. The website offers some seemingly decent discounts to new customers (not sure how long these discounts last), but to the long termers, absolutely nada. On that note, there seems to be a huge amount of vacant units these days and I'm not sure if that's a result of people leaving due to how the facilty is now run, or if it's just the natural ebb and flow of the market. Anyway. Security used to consist of a Manager who lived on site, the aforementioned staff during operating hours, CCTV cameras, an automated gate with a keypad, and a dedicated roving on site security patrol that operated from office close until at least the time automatic gates were shut down (10 p.m.), this patrol circulated through the entire facility on an almost constant basis (almost annoyling so, but I sure do miss it now). The code for keypad access used to consist of your unique storage unit number combined with a 4 digit PIN. Now security consists of the cameras (albeit they seemed to have added a few more) and the 2 or 3 staff working in the office during opening hours; no more Manager living on site, no more dedicated security patrol. Keypad access no longer requires a unit number and only requires a PIN that, as far as I've discovered, now only requires a minimum of 2 digits to be entered between the # and * symbols. It may only require 1, I just never tried. I ain't no Rocket Surgeon, but it's really not too difficult to pick a 2 digit combination using only 10 possible characters...it took me exactly 1 try and I'm not that lucky... With regard to snow removal and ice control, it used to be carried out on a constant basis as needed. The facility staff operated facility owned snow removal equipment and they were constantly on top of things. There were shovel brigades, a quad and tractors with plows and a large John Deere tractor with a snow blower. That equipment seems to have disappeared shortly after the takeover, as this past winter snow removal/ice control was almost non-existant. I believe they had a third party(?) snow removal crew in once that I witnessed. A crew that did a horrible job. For the rest of the winter, maintenance consisted of dumping copious quantities of sand and gravel over an ever increasing ice pack. That, and sticking orange traffic cones in the sewer inlets so you didn't drop a wheel in one and get stuck. It got so bad, some unit doors were frozen shut under inches of ice and had to be chipped open. Once melting, there was a danger of water flowing into some units. The concrete of the unit floors are a couple of inches above the laneway grades, so that takes a bit. It's May 26 as I write this review, and there have been no attempts at cleaning any of that gravel up, the laneways are now basically gravel roads. I really hope things improve -- and quickly -- but optimism is lacking.

Used to be a good place once upon a time now that they are now mini mall storage that are scammers and theives that charge crazy rediculous fees to make sure l... Read More

Used to be a good place once upon a time now that they are now mini mall storage that are scammers and theives that charge crazy rediculous fees to make sure low income people can never catch up on payments. There is 660.00 in payments that i made in may and june that was never repórted and was told yesterday wont be even though i have proof they got the payments. I made a Payment plan to pay 400.00 a month until it is paid off and was told with this Payment plan i wont get charged 3 different late fees every couple days yet yesterday was told i Will be charged 100 for december late fees Plus 175.00 for an auction fee and my rent is only 187.00 a month and after paying 1200.00 since october its still way higher than it was in october Plus im having to pay another 660 that was already paid in may and june so please stay away from using this storage place they are now terrible and dont have a sweet clued on how to properly do paperwork which i have actual proof of. I am in the process now of taking them to court. Everyone needs to look into their payments and charges to make sure that there isnt any payments made that are not repórted as being paid. I carente e i am not the only one thus had been done to