Brandy and Simon are fantastic! She knew exactly what size unit I would need. They were very polite and down to earth. Very easy to talk to! I felt like family!... Read More

Brandy and Simon are fantastic! She knew exactly what size unit I would need. They were very polite and down to earth. Very easy to talk to! I felt like family! Thanks guys for making this experience so easy for me and my family! I will recommend this facility to everyone I know! Thanks agian!

Had an amazing experience as a first time storage renter. Wouldn't choose a different place. Very good communication and 10/10 customer service. LOVED ITTT! I n... Read More

Had an amazing experience as a first time storage renter. Wouldn't choose a different place. Very good communication and 10/10 customer service. LOVED ITTT! I needed a unit VERY last minute and they helped me in no time!! Had answers to my questions and where super Patient.

I just want to THANK brandy for her EXCELLENT customer service. Brandy went above and beyond to make sure that my needs were met and found me the perfect unit f... Read More

I just want to THANK brandy for her EXCELLENT customer service. Brandy went above and beyond to make sure that my needs were met and found me the perfect unit for the perfect price. You can tell she knows what she’s doing and more importantly her customer service skills are MORE than amazing !! BRANDY IS AWESMONE & we need more people like her in the world!

Very happy with our experience. Clean, always a comfortable temperature. Will come back when needed again!

Both Brandy and Simon were very helpful with getting me the unit I needed and were attentive and knowledgeable in what sizing I would need for my unit. Highly r... Read More

Both Brandy and Simon were very helpful with getting me the unit I needed and were attentive and knowledgeable in what sizing I would need for my unit. Highly recommend!

Very happy with the storage, and climate control. Checked other storages for hours with no one in office. Brandy was excellent! Thanks for great service!

Chase has been my hero during this move from 2 properties and with a broken foot. Thank yall.

Staff is always friendly and professional. My building is always clean and I have been there 12 years and have never had an issue. Would highly recommend.

Would definitely be coming back here. Banin was amazing, patient and so kind.

Barbara was helpful answered all my questions. Friendly and I formative. Thanks

Very nice staff clean storages will recommend to anyone

Great Storage Facility in a clean quiet location! Instructions were straight forward and a mini storage rep called me to ensure everything was okay with my move... Read More

Great Storage Facility in a clean quiet location! Instructions were straight forward and a mini storage rep called me to ensure everything was okay with my move/unit. Highly recommend A+

Very nice staff and I recommend, them to anyone!!! They are Awesome..

I've been renting from the storage location for about 12 years now. They have new owners and you better pay your bill on the 1st or they lock you out. Other t... Read More

I've been renting from the storage location for about 12 years now. They have new owners and you better pay your bill on the 1st or they lock you out. Other than that I appreciate the upgrades to the security system and being a little bit more professional. UPDATE 10/2023 Why do new customers get better storage rates? I followed some ads online, and on your website. Found, I'm paying about $50 more per month than you would charge a new customer ? ? Where is the "thank you" to your loyal customers ? Why play games with numbers to get them in, and then jack up the price ? I went from $110 a month for my unit that I've rented for 15 years. Since the new company took over I'm paying anywhere from $184 - $204 a month depending on if or who Auto bills my account. I have carried the same insurance policy on all of my stored items. Yeah it seems about every once a year or every 6 months they forget that and add insurance fees that are nonrefundable to my bill. They then require an updated copy of insurance. And it's up to you to provide it because they're going to bill you first without even asking questions. Even if you have insurance and have had it like I have for many years they will tack on the insurance fee either way saying it's nonrefundable. Things like that are slightly illegal. For instance if I had an incident where I had a loss. What that look suspicious if I was found to have two insurance policies ? Nobody in their right mind would think that I was innocent in this situation and it was totally due to a storage place that just likes to attack on fees. That's hypothetical but it shows a lack of integrity that I'm not comfortable with. Other than my few complaints I've enjoyed being that this location I do find it to be secure I love the hundred cameras they have installed and I feel safe having my personal belongings stored here. Lots of memories from my mom that passed in 2018 and things like this that I do not mind paying for. I just would like for them to be secure. I would like for them to stay dry, and the roof not leak ! All of these things are important to me. With all this said, I do think the new owners are a definite improvement over the former owners. The former owner was a crook in my opinion and I saw him several times going into people's rented units. I had my own personal unit gone through and I suspect it was the former owner right before he sold out. They would have auctions all the time if you were late a few days you would lose your stuff and it would go to the highest bidder. Those situations are so pathetic. There's a new storage place on Central avenue that doesn't have anyone working there just cameras and you do everything online. I had a second storage there for 1 month. While there I noticed that they were auctioning off late tenants units very quickly. And if you read the fine print, they do this a lot. It seems in the storage business there is a certain level of integrity that the owner has to adhere to. After seeing some of the things I've witnessed from other locations..... It's really so bad it makes me want to stop, and be grateful for the owners I do have. Enough said, overall I get a pretty fair deal. And I'm not going anywhere my business stays with Mini Mall. That's a place you can trust and feel safe with ?

Very nice staff and I recommend, them to anyone!!! They are Awesome..

Great service i needed packing boxes for a move, and they had just what I needed.

They recently updated their security cameras and lights on the property. Great discounts and best storage units with easy accessibility. Ask for Alexus when you... Read More

They recently updated their security cameras and lights on the property. Great discounts and best storage units with easy accessibility. Ask for Alexus when you go - she made the whole process easy.

Joseph is awesome and very helpful and positive attribute to your company

I've been running from the storage location for about 12 years now. They have new owners and you better pay your bill on the 1st or they lock you out. Other tha... Read More

I've been running from the storage location for about 12 years now. They have new owners and you better pay your bill on the 1st or they lock you out. Other than that I appreciate the upgrades to the security system and being a little bit more professional.

Was very courteous and helpful. Helped me get a rental unit with no hassle at all.

Middy was such a pleasant person and very helpful

I am currently a customer for 3 years now. I found myself in need of another storage unit ASAP. I was able to secure a storage unit through the website immediat... Read More

I am currently a customer for 3 years now. I found myself in need of another storage unit ASAP. I was able to secure a storage unit through the website immediately and at the same facility as my long standing storage unit. I’m very pleased at how clean the new storage unit was and how easily I was able to secure the unit. I highly recommend Mini Mall Storage.

Setting up a new storage rental unit, I appreciated that the receptionist understood my needs and helped me select the most suitable size. She courteously and ... Read More

Setting up a new storage rental unit, I appreciated that the receptionist understood my needs and helped me select the most suitable size. She courteously and clearly helped me to understand the fees, payment options, and contract terms and patiently answered all my questions. I noticed all the office staff helped each other serve the customers during busy intervals. A quality lock was available right there, and the unit was ready and clean the next day.

Brandy was great to work with. She got a really good deal on the storage unit that I needed. Answered all of my questions and was very friendly. The unit is cle... Read More

Brandy was great to work with. She got a really good deal on the storage unit that I needed. Answered all of my questions and was very friendly. The unit is clean.

If it wasn’t for Brandy on higdon ferry I honestly don’t know where we would be. After the loosing my mother she worked with me and made sure that I was awa... Read More

If it wasn’t for Brandy on higdon ferry I honestly don’t know where we would be. After the loosing my mother she worked with me and made sure that I was aware of what was what with my storage. Big shoutouts to her for all her hard work

I rented several for about 15 years. Got stolen from during the old / new ownership. I left positive reviews till I started getting double the cost monthly char... Read More

I rented several for about 15 years. Got stolen from during the old / new ownership. I left positive reviews till I started getting double the cost monthly charges. SAME STORAGE THAT LEAKS. Plus, I have 40k State Farm insurance that I've had since day one on everything in my warehouses. Yet, they still try and charge you every month for insurance which is worthless if the paper it's written on.......if you read it. Most don't. I cleared my stuff. Was out by the first. THEY LOCK YOU OUT AT MIDNIGHT ON THE 1ST IF NOT PAID. I had probably 100k In stuff there. The ONLY time you see anyone that works there is WHEN THEY COME TO SEE WHAT YOU HAVE WHILE DOOR IS OPEN. SO LOW HANDED ? What.......think your getting my stuff. It's my company of 20 years inventory !!! I do not feel comfortable having a corporate company with the only thing that they really want is for you to be late so they can take your stuff and auction at my things would have auctioned for a record price and I'm sure they knew it. FYI these people are still trying to contact me saying I owe them. I just sent them an email with a copy of them responding on the first day and it's okay we're good, we know you're gone. SO, STOP CONTACTING ME. NOW THANK YOU

??If nonpayment by the 15th, 2 fees applied + lien placed ! I highly value customer loyalty and honesty. Despite advertising guaranteed security for peace of mi... Read More

??If nonpayment by the 15th, 2 fees applied + lien placed ! I highly value customer loyalty and honesty. Despite advertising guaranteed security for peace of mind, our unit was broken into, and no discount was offered. We were told this happens to all storage facilities and nothing can guarantee security, despite a recent rate increase supposedly for enhanced security. I've been a customer for nearly six years and am now struggling to pay my storage bill, which has nearly doubled. There is no customer loyalty, and I still face aggressive late fees. This is the service you receive after years of loyalty. ??While recent reviews are positive, my experience differs. Customer service sounds great initially, but when personal issues arise, there's little actual support. True customer service is more than a friendly tone; it's about the services provided, which this company lacks. It took months for anyone to respond to my initial complaint, and even then, it took weeks after a misleading comment from the facility. I received a credit for one month, but no lasting improvements were made. I was also asked to revise my comment to benefit the area. Horrible security. The price keeps rising, and we've received nothing that's worth it! Most of my valuables were stolen, and they were horrible and slow through the process. We would offer to nothing for our losses. Only toad, that is what insurance is for. In response: y'all are well aware of these issues as I have spoken with several people, including the local GM many times! When y'all took over less than two years ago, I was paying right at $100. Now, I pay $160 for the same storage unit that has had zero updates, including your so-called security. Which was also in place at the time that at least twenty units were broken into. I still have that video footage showing how many units were broken into. Please tell me how that is possible. In a gated complex, that is advertised to have security? I also made several comments on your Facebook post advertising your great security. That continuously to be hidden, I. Also, I have the screenshots of those. The 1st month y'all took over, I received outrageous late fees paying triple of what I owed for that month without any prior notification at the company has been sold or that the late fee policy had been updated. Update response: Thank you for your response. And you're carefully played words. However, my experience is totally opposite. As we all understand, we can write anything to make a company sound great, but when your experience is different, I know different. This breaking happened in December of 2022. It took me until the end of January 2023. To get the information, I needed to file my report with the police. Your facility did not contact me until two weeks after this occurred. My issue is that you advertise a guarantee safe facility. How can you do that when your response even just displays differently? The issue of your outrageous late fees isn't addressed? Can you address that for the public? I have called your facility several times requesting an. Ite billing from the moment you've taken over two current and have yet to receive that. Your representative failed to leave a voicemail. Please have them return the call, and if I do not answer to leave a voice message so I will know who to reach back out to. But to be clear, what is the call for cause? I've spoken to everyone about every issue. Listed previously several times and have gotten nowhere other than an apology and a statement from one of your staff, telling me they can't control break ends and it happens far too often. Which is unsettling when that's not what you're advertising. JUNE 12, 2024 Thank you, Regional Manager Carmen. I appreciate you calling me back as promised. Thank you for your help with my current situation. Unfortunately, it will not help for months going forward! It was a pleasure speaking with you.

*I see the recent good reviews, from my experience they haven't experienced any issues. When you speak to people, the customer service sounds great. But when yo... Read More

*I see the recent good reviews, from my experience they haven't experienced any issues. When you speak to people, the customer service sounds great. But when you run running to personal issues, there is no customer service. Little room to help their customers. Customer service is more than just a professional friendly tone. Is the services that you actually provide for your customer? Is that this company lacks. It took months for my initial complaint to get someone to reach out to me, Even after the facility comment that someone had when they had not, it tooks weeks after that comment. I was given a credit for the current month to help but nothing else will change for the better for their custmers. I was also asked to revise my comment to help out this area. Horrible security. The price keeps rising, and we've received nothing that's worth it! Most of my valuables were stolen, and they were horrible and slow through the process. In response to your response: y'all are well aware of these issues as I have spoken with several people, including the local GM many times! When y'all took over less than two years ago, I was paying right at $100. Now, I pay $160 for the same storage unit that has had zero updates, including your so-called security. Which was also in place at the time that at least twenty units were broken into. I still have that video footage showing how many units were broken into. Please tell me how that is possible. In a gated complex, that is advertised to have security? I also made several comments on your Facebook post advertising your great security. That continuously to be hidden, I. Also, I have the screenshots of those. The 1st month y'all took over, I received outrageous late fees paying triple of what I owed for that month without any prior notification at the company has been sold or that the late fee policy had been updated. Update response: Thank you for your response. And you're carefully played words. However, my experience is totally opposite. As we all understand, we can write anything to make a company sound great, but when your experience is different, I know different. This breaking happened in December of 2022. It took me until the end of January 2023. To get the information, I needed to file my report with the police. Your facility did not contact me until two weeks after this occurred. My issue is that you advertise a guarantee safe facility. How can you do that when your response even just displays differently? The issue of your outrageous late fees isn't addressed? Can you address that for the public? I have called your facility several times requesting an. Ite billing from the moment you've taken over two current and have yet to receive that. I do thank you for reaching out. However, due to the high call volume of spoofs. I do not answer calls, and your representative failed to leave a voicemail. Please have them return the call, and if I do not answer to leave a voice message so I will know who to reach back out to. But to be clear, what is the call for cause? I've spoken to everyone about every issue. Listed previously several times and have gotten nowhere other than an apology and a statement from one of your staff, telling me they can't control break ends and it happens far too often. Which is unsettling when that's not what you're advertising. JUNE 12, 2024 Thank you, Regional Manager Carmen. While I am not a fan of the aggressive late fees and the continuance increases, which are beyondyour control, I greatly appreciate you calling me back as promised to actually listening and understand with professionalism, compassion, and for a resolution. Thank you for your help with my current situation. Unfortunately, it will not help for months going forward! It was a pleasure speaking with you.

Horrible security. The price keeps rising, and we've received nothing that's worth it! Most of my valuables were stolen, and they were horrible and slow through... Read More

Horrible security. The price keeps rising, and we've received nothing that's worth it! Most of my valuables were stolen, and they were horrible and slow through the process. In response to your response: y'all are well aware of these issues as I have spoken with several people, including the local GM many times! When y'all took over less than two years ago, I was paying right at $100. Now, I pay $160 for the same storage unit that has had zero updates, including your so-called security. Which was also in place at the time that at least twenty units were broken into. I still have that video footage showing how many units were broken into. Please tell me how that is possible. In a gated complex, that is advertised to have security? I also made several comments on your Facebook post advertising your great security. That continuously to be hidden, I. Also, I have the screenshots of those. The 1st month y'all took over, I received outrageous late fees paying triple of what I owed for that month without any prior notification at the company has been sold or that the late fee policy had been updated. Update response: Thank you for your response. And you're carefully played words. However, my experience is totally opposite. As we all understand, we can write anything to make a company sound great, but when your experience is different, I know different. This breaking happened in December of 2022. It took me until the end of January 2023. To get the information, I needed to file my report with the police. Your facility did not contact me until two weeks after this occurred. My issue is that you advertise a guarantee safe facility. How can you do that when your response even just displays differently? The issue of your outrageous late fees isn't addressed? Can you address that for the public? I have called your facility several times requesting an. Ite billing from the moment you've taken over two current and have yet to receive that. I do thank you for reaching out. However, due to the high call volume of spoofs. I do not answer calls, and your representative failed to leave a voicemail. Please have them return the call, and if I do not answer to leave a voice message so I will know who to reach back out to. But to be clear, what is the call for cause? I've spoken to everyone about every issue. Listed previously several times and have gotten nowhere other than an apology and a statement from one of your staff, telling me they can't control break ends and it happens far too often. Which is unsettling when that's not what you're advertising. JUNE 12, 2024 Thank you, Regional Manager Carmen. While I am not a fan of the aggressive late fees and the continuance increases, which are beyondyour control, I greatly appreciate you calling me back as promised to actually listening and understand with professionalism, compassion, and for a resolution. Thank you for your resolve and help with my current situation! It was a pleasure speaking with you.

Horrible security. The price keeps rising and we've received nothing that's worth it! Most of my valuables were stolen and they were horrible and slow through t... Read More

Horrible security. The price keeps rising and we've received nothing that's worth it! Most of my valuables were stolen and they were horrible and slow through the process. In response to your response: y'all are well aware of these issues as I have spoken with several people, including the local GM many times! When y'all took over less than two years ago I was paying right at $100 now I pay $160 for the same storage unit that has had zero updates, including your so-called security. Which was also in place at the time that at least twenty units were broken into. I still have that video footage showing how many units were broken into. Please tell me how that is possible. In a gated complex, that is advertised to have security? I also made several comments on your Facebook post advertising your great security. That continuously to be hidden, I. Also have the screenshots of those. The 1st month y'all took over, I received outrageous late fees paying triple of what I owed for that month without any prior notification at the company has been sold or that the late fee policy had been updated. Update response: Thank you for your response. And you're carefully played words. However, my experience is totally opposite. As we all understand we can write anything to make a company sound great but when your experience is different, I know different. This breaking happened in December of 2022. It took me until the end of January of 2023 To get the information, I needed to file my report with the police. Your facility did not contact me until two weeks after this occurred. My issue is that you advertise a guarantee safe facility. How can you do that when your response even just displays differently? The issue of your outrageous late fees aren't addressed? Can you address that for the public? I have called your facility several times requesting an. Ite billing from the moment you've taken over two current and have yet to receive that. I do thank you for reaching out. However, due to the high call volume of spoofs. I do not answer calls and your representative failed to leave a voicemail. Please have them to return the call and if I do not answer to leave a voice message so I will know who to reach back out to. But to be clear, what is the call for cause? I've spoken to everyone about every issue. Listed previously several times and have gotten nowhere other than an apology And a statement from one of your staff, telling me they can't control break ends and it happens far too often. Which is unsettling when that's not what you're advertising

Horrible security. The price keeps rising and we've received nothing that's worth it! Most of my valuables were stolen and they were horrible and slow through t... Read More

Horrible security. The price keeps rising and we've received nothing that's worth it! Most of my valuables were stolen and they were horrible and slow through the process. In response to your response: y'all are well aware of these issues as I have spoken with several people, including the local GM many times! When y'all took over less than two years ago I was paying right at $100 now I pay $160 for the same storage unit that has had zero updates, including your so-called security. Which was also in place at the time that at least twenty units were broken into. I still have that video footage showing how many units were broken into. Please tell me how that is possible. In a gated complex, that is advertised to have security? I also made several comments on your Facebook post advertising your great security. That continuously to be hidden, I. Also have the screenshots of those. The 1st month y'all took over, I received outrageous late fees paying triple of what I owed for that month without any prior notification at the company has been sold or that the late fee policy had been updated.

Horrible security. The price keeps rising and we've received nothing that's worth it! Most of my valuables were stolen and they were horrible and slow through t... Read More

Horrible security. The price keeps rising and we've received nothing that's worth it! Most of my valuables were stolen and they were horrible and slow through the process

This has been the worse experience of using a storage unit. I have a disabled son and got behind on my unit with some medical bills. I called the facility to ma... Read More

This has been the worse experience of using a storage unit. I have a disabled son and got behind on my unit with some medical bills. I called the facility to make payments and was told no, I had to pay the account in full or none at all. So since I was not able to pay the account in full I was not allowed to pay any money toward the unit. My unit was originally 59.99 a month. In a 3 month span, I have accumulate late fees, a new monthly insurance fee and not a auction lean fee, totaling up to $721.95. If you have your life in order and will not have life situations happen to you then you'll be fine because this company does not care about you, your property or trying to help you. Despite making arrangements to pay, I called to make a payment with some of the fees waived, now a different manager is saying no, we can't do that, despite it being notated on my account for over a month and being in constant contact to resolve this. This place has become a rip off since Mini Mall purchased the business

Had a horrible time I was lied to twice they even broke the law by not reposting a auction for full 14 days. Never ever will I deal with these ppl again. N auct... Read More

Had a horrible time I was lied to twice they even broke the law by not reposting a auction for full 14 days. Never ever will I deal with these ppl again. N auctioneer have all been notified. This was how I made side money thanks to them I'm done. Rude and dishonest company