I was the first customer to rent a unit when it first opened and I remained there for almost three years. It is a very clean, secure, and well maintained facili... Read More

I was the first customer to rent a unit when it first opened and I remained there for almost three years. It is a very clean, secure, and well maintained facility. The manager, Clay, is friendly and so helpful, especially when he rescued my valuables I accidently left out overnight! The unit was pest free and the temperature was perfect to keep my clothes and linens free from moisture. I will 100% rent again when I return to my nomadic ways. Thanks for the space!

Fantastic spot for storing my travel trailer. And Clayton was always available if I had any questions. The app to open/close the front gate worked flawlessly a... Read More

Fantastic spot for storing my travel trailer. And Clayton was always available if I had any questions. The app to open/close the front gate worked flawlessly and is a great way to gain access to the secured area. Thanks Clayton!

I’d recommend Mini Mall to anyone looking for storage short or long-term! Clayton has been the easiest, most pleasant part of our otherwise challenging moving... Read More

I’d recommend Mini Mall to anyone looking for storage short or long-term! Clayton has been the easiest, most pleasant part of our otherwise challenging moving experience. He made sure I understood the charges and worked with our movers to get our things shifted over. The facility is new, looks very secure, and even landscaped!

This facility is super clean and very well organized. Very modern and staff is more than helpful. I set up the storage from Winnipeg and it was seamless. Good ... Read More

This facility is super clean and very well organized. Very modern and staff is more than helpful. I set up the storage from Winnipeg and it was seamless. Good job guys.

I’ve had a great experience dealing with Clay at Mini Mall Storage—he’s fantastic, personable, and always ready to help with a smile. However, I do have s... Read More

I’ve had a great experience dealing with Clay at Mini Mall Storage—he’s fantastic, personable, and always ready to help with a smile. However, I do have some concerns about the company's pricing tactics. I've noticed that rental rates fluctuate quite frequently, which can be a bit confusing and frustrating. Despite this, Clay’s excellent customer service makes the overall experience positive. If you’re considering Mini Mall Storage, I highly recommend working with Clay, but be prepared for some variability in pricing.

I needed short term storage for all my household furniture and belongings, as I waited for occupancy at my new home. I contacted a number of local facilities bu... Read More

I needed short term storage for all my household furniture and belongings, as I waited for occupancy at my new home. I contacted a number of local facilities but once I spoke to Clay at Mini Mall Storage I stopped searching. I went to do paperwork with him and had a quick tour, was extremely impressed with all the buildings and the rates were reasonable. Clay’s customer service was excellent and he was very helpful with finding the right size unit and accommodating my needs. Everyone that was involved in moving my items were impressed by the cleanliness, ease of access and good security. I’ve already recommended this facility to others and I will definitely rent another unit if I ever need one.

Amazing place to park our trailer. Setup was very easy and manager made the process so easy. I highly recommend this storage facility.

This has been the best storage experience by far, fully app controlled gated entry and app controlled lock for your unit, wide lanes to accommodate multiple cus... Read More

This has been the best storage experience by far, fully app controlled gated entry and app controlled lock for your unit, wide lanes to accommodate multiple customers using the facility, spacious storage facility with high ceilings. I have had nothing but positive experiences with the manager of the facility, even went so far as to notify me when my unit didn't lock properly, locked it for me, and showed me how to avoid the issue in the future! A super solid A1 Storage Yard.

Last month we moved our storage from Nanaimo north to the south of town to a larger unit on Harold Road, the Mini Mall Storage. We enjoyed meeting Clayton, the ... Read More

Last month we moved our storage from Nanaimo north to the south of town to a larger unit on Harold Road, the Mini Mall Storage. We enjoyed meeting Clayton, the Manager who greeted us and kindly spent time finding us the right sized and affordable unit. Our new drive-up unit has in-floor heating, ventilation and overhead lighting. The easy phone app opens the security gate and the unit door. Clayton was terrific in setting up our phones with the app and professional in leading us through our contract and pricing. Thank you Clayton! Overall we highly recommend Mini Mall Storage.

Professional place to park your RV/ Trailer etc. And also a great heated storage in Nanaimo. Their manager Clay is a really excellent person, Very helpful & coo... Read More

Professional place to park your RV/ Trailer etc. And also a great heated storage in Nanaimo. Their manager Clay is a really excellent person, Very helpful & cooperative. Thank You Clay for all your help

I recently had the pleasure of utilizing the services at Mini Mall Storage Facility, and I must say, it exceeded all my expectations. From the moment I walked i... Read More

I recently had the pleasure of utilizing the services at Mini Mall Storage Facility, and I must say, it exceeded all my expectations. From the moment I walked in, I was greeted with a warm smile and genuine kindness. The level of professionalism and attentiveness displayed by Clayton was truly remarkable. He took the time to understand my storage needs and provided tailored solutions that perfectly suited my requirements. Not once did I feel rushed or overlooked; instead, I felt valued as a customer. What sets Mini Mall Storage Facility apart is their unwavering commitment to providing exceptional customer service. Every interaction was characterized by a friendly demeanor and a willingness to go above and beyond to assist. Moreover, the facility itself is well-maintained, clean, and secure, providing me with peace of mind knowing that my belongings are in good hands. I highly recommend this storage facility to anyone in need of storage solutions. Their friendly, kind and professional, made the entire experience a pleasure. Thank you so much Clayton!

Clay was excellent to deal with. The app access for the gate is very convenient! He made the process easy.

Very nice facility. The front desk person, Clayton, was fantastic and helped us with our needs. Went above and beyond! Highly recommend!

I was delighted that I discovered Mini Mall Storage in Nanaimo. The whole intake, transferring items in and out of my unit was exceptionally simple. Also, gett... Read More

I was delighted that I discovered Mini Mall Storage in Nanaimo. The whole intake, transferring items in and out of my unit was exceptionally simple. Also, getting into the compound and accessing the unit with the App made the whole experience enjoyable rather than a stress. Clay was always a big help. If I had any questions he was always there with the answer or create a solution. Thanks, Clay.

The manager - Clayton, was very understanding, patient, and helpful. The facility is clean and secure. The unit is tidy, and climate controlled. They use an AP... Read More

The manager - Clayton, was very understanding, patient, and helpful. The facility is clean and secure. The unit is tidy, and climate controlled. They use an APP to open the gates and unit - no padlock is needed! Highly recommend this place if you are looking to rent a storage unit in Nanaimo. - Reenie

Extremely convenient. 5 min drive from the airport and their bluetooth door unlock system make the whole process super quick and easy! Super friendly staff also

We rented two storage units at the Mini Mall storage facility near Nanaimo for 2 months during our move from Alberta to Ladysmith BC. The facility is extremely ... Read More

We rented two storage units at the Mini Mall storage facility near Nanaimo for 2 months during our move from Alberta to Ladysmith BC. The facility is extremely well run, units are very clean, and access with the App is very easy to use. Clayton does an amazing job of managing everything and making sure you have a great stress free experience. Can highly recommend!

Coming from the mainland, I needed to secure immediate storage. In searching I came across Mini Mall Storage. I reached out to them and was able to secure stor... Read More

Coming from the mainland, I needed to secure immediate storage. In searching I came across Mini Mall Storage. I reached out to them and was able to secure storage, complete the required forms online and have access all in a matter of a few hours, it was a very easy process. Clayton has been exceptional to work with in my unique situation, always very helpful, professional and kind. If you are needing storage in the Nanaimo area, I highly recommend you reach out to Clayton at Mini Mall Storage Nanaimo.

Moving is such a stressful time and my interactions with Clay has made the process a pleasure. He has been very helpful and accommodating with the entire proces... Read More

Moving is such a stressful time and my interactions with Clay has made the process a pleasure. He has been very helpful and accommodating with the entire process. The facility is very clean and secure with an easy set up for access. Great place to store your stuff. I would highly recommend it.

Immaculate storage area. Immaculate facility. Extremely helpful and kind manager/ owner/staff. Love the app for opening / closing gates/ doors. I feel my thing... Read More

Immaculate storage area. Immaculate facility. Extremely helpful and kind manager/ owner/staff. Love the app for opening / closing gates/ doors. I feel my things in storage are safe. I love this place. Thank you !

i haven't finished moving my stuff in yet but... i like it a lot...the cleanliness... the APP! ... the fact that there is a toilet there so i can do 'that' befo... Read More

i haven't finished moving my stuff in yet but... i like it a lot...the cleanliness... the APP! ... the fact that there is a toilet there so i can do 'that' before i hit the road. and i feel like Clayton is there and approachable if i have question.

I had one of the very best customer service experiences I could have imagined. Clayton answered all of my questions and happily showed me around the property. I... Read More

I had one of the very best customer service experiences I could have imagined. Clayton answered all of my questions and happily showed me around the property. I feel that even though the storage was a bit more money than elsewhere, it is more than made up for by safety, cleanliness and security of the property. It really comes down to the old saying….’you get what you pay for’ Thank you Clayton and Mini Mall Storage!

Exceptionally attentive and helpful service, from everyone I spoke with, especially Clayton. I posted earlier, but I have to review again. We are moving, so d... Read More

Exceptionally attentive and helpful service, from everyone I spoke with, especially Clayton. I posted earlier, but I have to review again. We are moving, so dates for moving our stuff are tight. We wanted to reserve our spot a few months out so we would know it would be available. Other self-storage areas in Nanaimo were vague about dates, or would not reserve. Clayton, on behalf of mini-mall storage, has really gone the extra mile. He offered us a promotional rate, which allowed us to reserve and start storing early. When it turned out that we needed more space than originally anticipated, he immediately found us a new spot. The security at Mini Mall is excellent, and is activated through a phone app. Clayton walked me through the registration process. When I was loading my stuff into my unit, Clayton helped me measure spaces to make sure bigger things would fit. I have reviewed hotels and restaurants, but I did not think I would find myself reviewing a self-storage place. But this facility is so superior: clean, secure and convenient, and Clayton's assistance at ever point made our move go so much easier.

Clean, secure and well managed. The office manager Clay is ultra helpful, efficient, super professional and just a great guy! He's always been there with any ... Read More

Clean, secure and well managed. The office manager Clay is ultra helpful, efficient, super professional and just a great guy! He's always been there with any questions and helped me swap units when I booked the wrong one. Will definitely keep my storage needs here. Very satisfied! ?

We were very impressed when dealing with the Nanaimo Mini Mall Storage facility on Harold Road and also with Clayton who works at the front desk. He was very f... Read More

We were very impressed when dealing with the Nanaimo Mini Mall Storage facility on Harold Road and also with Clayton who works at the front desk. He was very friendly and accommodating which made our storage experience much easier and less stressful. Thank you so much Clayton and Nanaimo Mini Mall Storage!

We have a fantastic team in place, that supports each other which gives us a very positive end result. I strive to give each and every customer the best possibl... Read More

We have a fantastic team in place, that supports each other which gives us a very positive end result. I strive to give each and every customer the best possible experience. The features and benefits of this facility speaks for it's self. The Noke Smart Entry Application is what most tenants really seem to be impressed with along with the cleanliness and overall layout of the facility. We are well equipped with surveillance CCTV footage around the clock. It's a real pleasure to represent this facilty and and i will continue to provide the best customer service experience possible.

Excellent first experience! The user friendly app for access is perfect - no key to keep track of! I am completely comfortable leaving my life’s belongings in... Read More

Excellent first experience! The user friendly app for access is perfect - no key to keep track of! I am completely comfortable leaving my life’s belongings in this state of the art facility and this will ensure that the months ahead will be that much better knowing I don’t have to worry about my stuff. Plus you can buy insurance when you check in making it a 1 stop shop!

Awesome facility! I was able to rent a unit online in minutes and then got a phone call from Clayton, (who’s name I read in reviews here, and can confirm he i... Read More

Awesome facility! I was able to rent a unit online in minutes and then got a phone call from Clayton, (who’s name I read in reviews here, and can confirm he is great) he confirmed my rental and gave me instructions to get the app for access to the site on my phone. I have a small unit and can drive up to the door closest to it. There are entry points to inside at each end and one in the middle for easy access. They also keep a dolly at the door to make it easy to transport your items from your car to your storage unit. (If it is an indoor unit) The property is very clean and the overall ease to rent and to access the units and great costumer service are all top notch and I would definitely recommend.

Amazing customer service. The facility is very clean. We got a large locker with drive up access. The app feature to unlock the gate and locker door is awesome.... Read More

Amazing customer service. The facility is very clean. We got a large locker with drive up access. The app feature to unlock the gate and locker door is awesome. Highly recommend!!

Such a great storage place! High tech app to open the gates. App opens the storage door. Such a clean space inside the storage and outside. Helpful employees. Q... Read More

Such a great storage place! High tech app to open the gates. App opens the storage door. Such a clean space inside the storage and outside. Helpful employees. Quick responses (via Phone call and email). Everything has been so great with Mini Mall Storage Nanaimo! Recommend this storage place!

Easy, clean and friendly. I had no idea what I was doing when I signed up, and I was helped to figure it all out by the fantastic staff. Super pleased with the ... Read More

Easy, clean and friendly. I had no idea what I was doing when I signed up, and I was helped to figure it all out by the fantastic staff. Super pleased with the spacious and clean unit and easy access to it too.

Great facilities. Clayton is so helpful to set up the account and find us a good spot. My RV is safe now. Thanks Clayton!

This is an excellent place! Clayton was very friendly and knowledgeable, delivering top notch customer service. No issues setting up the app for gate access and... Read More

This is an excellent place! Clayton was very friendly and knowledgeable, delivering top notch customer service. No issues setting up the app for gate access and no troubles getting a spot. Definitely one of the best storage facilities in Nanaimo, in my opinion.

Great facility. Clean and nice accessible features with gate and locker. The guy at the desk, I think was name Clayton...he was friendly & quite knowledgeable w... Read More

Great facility. Clean and nice accessible features with gate and locker. The guy at the desk, I think was name Clayton...he was friendly & quite knowledgeable with specs and pricing. Am seriously considering signing on.

This was my first time renting a storage unit and Clayton was really great and helpful! It was a very easy process to set up everything and the hours that are a... Read More

This was my first time renting a storage unit and Clayton was really great and helpful! It was a very easy process to set up everything and the hours that are available are perfect.

The sign up process was so fast and efficient! Clayton was fantastic during the whole process! I'm very pleased with my experience!

Clayton was super helpful in making sure I understood the terms of the storage rental, he helped me out when my email wasn’t working correctly as well! Defini... Read More

Clayton was super helpful in making sure I understood the terms of the storage rental, he helped me out when my email wasn’t working correctly as well! Definitely recommend this storage facility!

Clayton is extremely friendly and professional. The facility is high-tech and clean

The Best service thank you very much

This place is easy to access, good hours, clean and dry. The caretaker is lovely and any other staff we have seen are friendly. Great place and good prices.

Fantastic service!

Clean unit and easy to access. User friendly App. Clear and timely communication. Helpful, knowledgeable, and friendly front desk staff.

I had a very good experience with clay in the office.He represented the business well and was very transparent with all details. However later the company sent ... Read More

I had a very good experience with clay in the office.He represented the business well and was very transparent with all details. However later the company sent an email increasing costs $30 per storage unit this was due to global issues as stated in their email. I rented a 10x20 heated unit and a outdoor rv spot. Totalling little over $700 a month. Easy app download to gate and storage access units were easy to use. Well maintain spacious grounds with security cams. I really like this storage area however if unexpected increases continue I will have to seek other options. I recommend a price lock in on signing the contract for customer peace of mind.