Manager Ivory was very knowledgable. Answered all my questions over the phone, patient, showed me around when I arrived and let me know exactly how she could he... Read More

Manager Ivory was very knowledgable. Answered all my questions over the phone, patient, showed me around when I arrived and let me know exactly how she could help. I appreciate the great customer service.

I've been storing my belongings here for over 5 years the prices are great the people are amazing and the facilities are clean and secure. They are just wonderf... Read More

I've been storing my belongings here for over 5 years the prices are great the people are amazing and the facilities are clean and secure. They are just wonderful. #Ivoryrulez

Ivy is awesome. I came in here early in the morning freaking out. Not only did she help me get the storage that I needed for my sister, she also made me feel be... Read More

Ivy is awesome. I came in here early in the morning freaking out. Not only did she help me get the storage that I needed for my sister, she also made me feel better about my morning and the fact. I recommend her 100%.

Just moved in today, and Ivory was super helpful and answered all my questions patiently. She was super pleasant and great customer service. Excited for my stor... Read More

Just moved in today, and Ivory was super helpful and answered all my questions patiently. She was super pleasant and great customer service. Excited for my storage experience the next few months will mini mall!

Just moved in today, and Ivory was super helpful and answered all my questions patiently. She was super pleasant and great customer service. Excited for my stor... Read More

Just moved in today, and Ivory was super helpful and answered all my questions patiently. She was super pleasant and great customer service. Excited for my storage experience the next few months will mini mall!

Are you looking for a great storage place with friendly and personal service? Look no further! I recently had the pleasure of using this storage facility for th... Read More

Are you looking for a great storage place with friendly and personal service? Look no further! I recently had the pleasure of using this storage facility for the second time, and I couldn't be happier with my experience. The staff is always helpful and welcoming, making the process of storing my belongings a breeze. I highly recommend this storage place to anyone in need of a reliable and customer-oriented storage solution.

BEST STORAGE IN CINCINNATI! The reviews about this place and Ms. Ivory are definitely LEGIT!! Ms. Ivory helped me tremendously with my move in process. She thor... Read More

BEST STORAGE IN CINCINNATI! The reviews about this place and Ms. Ivory are definitely LEGIT!! Ms. Ivory helped me tremendously with my move in process. She thoroughly explained the process and how I could utilize the option of one month free storage. Ms. Ivory was very professional, friendly, knowledgeable, and very patient. She helped guide my driver on backing in w/ the Uhaul. The storage unit was roomy and clean plus it's on the inside in a controlled climate. I definitely would recommend this facility! MS. IVORY WAS AMAZING! Thank you so much!!

Excellent service, great management. Overall great storage facility, staff is very friendly and knowledgeable always willing to help. 10/10 Would Recommend

Ivori is so amazing! She’s very patient and shows out the best way she can. Highly recommend!!

BEST STORAGE IN CINCINNATI! The reviews about this place and Ms. Ivory are definitely LEGIT!! Ms. Ivory helped me tremendously with my move in process. She thor... Read More

BEST STORAGE IN CINCINNATI! The reviews about this place and Ms. Ivory are definitely LEGIT!! Ms. Ivory helped me tremendously with my move in process. She thoroughly explained the process and how I could utilize the option of one month free storage. Ms. Ivory was very professional, friendly, knowledgeable, and very patient. She helped guide my driver on backing in w/ the Uhaul. The storage unit was roomy and clean plus it's on the inside in a controlled climate. I definitely would recommend this facility! MS. IVORY WAS AMAZING! Thank you so much??

Very nice and clean place. IVORY helped me and was very nice, she was able to work with me on getting the best price possible, she also had no problem taking th... Read More

Very nice and clean place. IVORY helped me and was very nice, she was able to work with me on getting the best price possible, she also had no problem taking the time to show me different units that would meet my needs. Highly recommended. Pricing is very reasonable! Would recommended to anyone.

Joe was great! He’s super friendly and was able to get me set up with a storage unit over the phone from out of state. Everything was easy and seamless!

Ivory is the best storage manager ever she is very kind and knows her job well I appreciate Mini Mall for having her.

A Game-Changer for My Studio - Mini Mall Storage Delivers Excellence!" I've been running my audio and video production company, thanks to Mini Mall Storage, fo... Read More

A Game-Changer for My Studio - Mini Mall Storage Delivers Excellence!" I've been running my audio and video production company, thanks to Mini Mall Storage, for quite some time now. Let me tell you, this place has been a game-changer in my music production career. Here's why: 1. Top-Notch Security: Mini Mall Storage takes the security of your assets seriously. With 24/7 surveillance, secure access, and well-lit premises, I've never worried about the safety of my expensive equipment. 2. Spacious Units: The commercial storage units provided by Mini Mall Storage are spacious and versatile. They've accommodated all my gear, from instruments to recording equipment, with ease. Plus, the climate-controlled options ensure my equipment stays in perfect condition. 3. Accessibility: The convenience of accessing my studio gear whenever I need it is invaluable. Mini Mall Storage's flexible access hours have saved me numerous times when inspiration strikes at odd hours. 4. Professionalism: The staff here is friendly and professional. They understand the needs of creatives like me and are always ready to assist with any queries or concerns. 5. Prime Location: The location of Mini Mall Storage is ideal. It's situated close to my clients and collaborators, making it easy to transport my equipment to various recording sessions. 6. Cost-Effective: Considering the quality of service and the peace of mind it offers, the pricing is competitive. It's a cost-effective solution for anyone in the music production industry. 7. Networking Opportunities: Surprisingly, Mini Mall Storage has also turned into a networking hub. I've met fellow creatives and artists here, leading to collaborations and projects that have enriched my portfolio. In conclusion, Mini Mall Storage has not only provided a secure and accessible space for my studio but has also contributed to my career growth by fostering connections within the industry. I highly recommend it to any music producer or creative professional looking for top-notch commercial space. Thank you, Mini Mall Storage, for being an essential part of my journey to success in the music industry!

Clean, professional, and a really safe place... 24/7 access .. Ms.Ivory is is a awesome woman with A great vibe....

I always receive excellent customer service from Ivory. The office and facility is always clean and welcoming. I recommend this location without hesitation to m... Read More

I always receive excellent customer service from Ivory. The office and facility is always clean and welcoming. I recommend this location without hesitation to my friends and family.

I have been with mini mall for almost 2 years! I must say that This Storage facility has been beyond amazing. The staff has been truly pleasant and accommodatin... Read More

I have been with mini mall for almost 2 years! I must say that This Storage facility has been beyond amazing. The staff has been truly pleasant and accommodating.. I am sooo thankful and grateful to be have found such awesome service here. It is highly recommended for all your storage needs! Thank you all so much! God bless You

Ivory Stanton, the Manager is always helpful but most of all professional at all times. Her care shows everytime a question arises. Good pricing also. Facility ... Read More

Ivory Stanton, the Manager is always helpful but most of all professional at all times. Her care shows everytime a question arises. Good pricing also. Facility is clean and accessible to the consumers needs. Have always had top notch care and will always recommend the facility to anyone in need. Thank you for providing the care and service I needed.

Great customer service very nice and polite to the customers since day one she need a bug huge 20.00 for excellent service and a employee of the year award ... Read More

Great customer service very nice and polite to the customers since day one she need a bug huge 20.00 for excellent service and a employee of the year award great attitude and all around nice person ms ivey !

Ms. Ivory is a lovely woman that selflessly helped me and made the hassle of getting a unit as easy as pie - thank you Mini Mall for having Ms. Ivory as one of ... Read More

Ms. Ivory is a lovely woman that selflessly helped me and made the hassle of getting a unit as easy as pie - thank you Mini Mall for having Ms. Ivory as one of your employees. I’d recommend this storage unit to anyone!

Ms.Ivory was so helpful and nice! I appreciate the extra steps she took to help me when moving my things into this storage unit ! This my 2nd time using this pl... Read More

Ms.Ivory was so helpful and nice! I appreciate the extra steps she took to help me when moving my things into this storage unit ! This my 2nd time using this place and I’m highly satisfied. Thank you again

Great experience so far, easy to move everything in and feels secure. Ivory was extremely helpful in showing me around and going the extra mile to get me into m... Read More

Great experience so far, easy to move everything in and feels secure. Ivory was extremely helpful in showing me around and going the extra mile to get me into my storage unit, even putting her finger's health on the line. Would recommend.

A Game-Changer for My Studio - Mini Mall Storage Delivers Excellence!" I've been running my audio and video production company, thanks to Mini Mall Storage, fo... Read More

A Game-Changer for My Studio - Mini Mall Storage Delivers Excellence!" I've been running my audio and video production company, thanks to Mini Mall Storage, for quite some time now. Let me tell you, this place has been a game-changer in my music production career. Here's why: 1. Top-Notch Security: Mini Mall Storage takes the security of your assets seriously. With 24/7 surveillance, secure access, and well-lit premises, I've never worried about the safety of my expensive equipment. 2. Spacious Units: The commercial storage units provided by Mini Mall Storage are spacious and versatile. They've accommodated all my gear, from instruments to recording equipment, with ease. Plus, the climate-controlled options ensure my equipment stays in perfect condition. 3. Accessibility: The convenience of accessing my studio gear whenever I need it is invaluable. Mini Mall Storage's flexible access hours have saved me numerous times when inspiration strikes at odd hours. 4. Professionalism: The staff here is friendly and professional. They understand the needs of creatives like me and are always ready to assist with any queries or concerns. 5. Prime Location: The location of Mini Mall Storage is ideal. It's situated close to my clients and collaborators, making it easy to transport my equipment to various recording sessions. 6. Cost-Effective: Considering the quality of service and the peace of mind it offers, the pricing is competitive. It's a cost-effective solution for anyone in the music production industry. 7. Networking Opportunities: Surprisingly, Mini Mall Storage has also turned into a networking hub. I've met fellow creatives and artists here, leading to collaborations and projects that have enriched my portfolio. In conclusion, Mini Mall Storage has not only provided a secure and accessible space for my studio but has also contributed to my career growth by fostering connections within the industry. I highly recommend it to any music producer or creative professional looking for top-notch commercial space. Thank you, Mini Mall Storage, for being an essential part of my journey to success in the music industry!

I am very satisfied impressed and happy with Mini Mall Storage. I needed somewhere to place my passed away mothers keepsakes as I am moving into on my new apart... Read More

I am very satisfied impressed and happy with Mini Mall Storage. I needed somewhere to place my passed away mothers keepsakes as I am moving into on my new apartment and Ms. Ivory was and is very helpful as well made me feel secure with my items very nice helped me with a dolly to carry my things as well. The location is very secluded there is privacy! You can pull your car right inside close the gate and peacefully place your items inside. I would suggest this place as your storage place! Ms Ivory as well the company is satisfaction guaranteed.

Ivory was super nice and helpful (as always!) helping us to find the unit we wanted and explaining how to use the facility. Love this place!

Ivory is amazing! Her attention to detail and customer service is so refreshing. My mom has had her storage for a number of years and even after she moved to Te... Read More

Ivory is amazing! Her attention to detail and customer service is so refreshing. My mom has had her storage for a number of years and even after she moved to Texas her contents were in great shape and protected all the time. My mom had total peace of mind. We finally came back to collect her belongings this year (7 years after my her move to Texas)…the process was so smooth. We will miss Ms. Ivory. Thank you for taking great care of my mom and always being available to answer any questions. Thank you!! April

Needed short term storage after purchasing some antique furniture before moving to my home in Chicago. The manager, Ivory, was extremely helpful, and reassured ... Read More

Needed short term storage after purchasing some antique furniture before moving to my home in Chicago. The manager, Ivory, was extremely helpful, and reassured my irreplaceable items would be secure. Thanks so much!

Needed short term storage after purchasing some antique furniture before moving to my home in Chicago. The manager, Ivory, was extremely helpful, and reassured ... Read More

Needed short term storage after purchasing some antique furniture before moving to my home in Chicago. The manager, Ivory, was extremely helpful, and reassured my irreplaceable items would be secure. Thanks so much!

When a family member lived in the neighborhood, Ivory - the manager of Mini Mall Storage - was always helpful and available to keep things clean and secure. Thi... Read More

When a family member lived in the neighborhood, Ivory - the manager of Mini Mall Storage - was always helpful and available to keep things clean and secure. This was a blessing, knowing that someone kind, organized and present was helping our daughter to get settled into her new community.

The manager of this location of mini mall storage is AMAZING. Her name is Ivory and she put my mind at ease, guiding me through the steps of the whole process. ... Read More

The manager of this location of mini mall storage is AMAZING. Her name is Ivory and she put my mind at ease, guiding me through the steps of the whole process. The facility is really nice, secure, conveniently located, it was just a complete relief to be able to go through the process with her. Thanks Ivory!

The 5 stars isn’t for the facility. It’s for Ivory, the manager. She is friendly, knowledgeable and an excellent manager. The facility itself was great unti... Read More

The 5 stars isn’t for the facility. It’s for Ivory, the manager. She is friendly, knowledgeable and an excellent manager. The facility itself was great until it was bought by a new company . They jacked the rates up to where now this is the most expensive storage in the greater Cincinnati area! I’m moving to a new storage place because of it. It’s a shame too because this place used to be great with reasonable prices. Not now. :(

The service is great i absolutely love it it’s clean everyone here is very nice and respectful and very patient with me out of all the times I done dropped my... Read More

The service is great i absolutely love it it’s clean everyone here is very nice and respectful and very patient with me out of all the times I done dropped my key in the elevator and someone had to get it everybody was very understanding 5 star from me ??

I went over to this storage place to store some of my old computer parts so that I could use them for a later project. When I asked about computer parts they to... Read More

I went over to this storage place to store some of my old computer parts so that I could use them for a later project. When I asked about computer parts they told me that if I got the climate controlled units it would actually prevent my electronics from getting damaged from humidity and from the weather getting too hot, it was a little bit more expensive but I was OK with that because the stuff I am storing is really expensive. The people in the office where really nice and helped me get set up really quickly. They even made sure to get me a unit in front of a camera in case anything where to happen. Highly recommend this facility if you are storing anything electronic

Clean facility, very professional! I’ve been here on and off for 4 years now. I don’t mind coming back because they have great customer service. I’d recom... Read More

Clean facility, very professional! I’ve been here on and off for 4 years now. I don’t mind coming back because they have great customer service. I’d recommend you give them a try… Ivory is great.

- this is a great location the staff are awesome they do good business I’d recommend them to anyone in need of their services!

I have been very happy with the customer service that I have received from from the Staff that has been there since the prior owner. Great convenient location, ... Read More

I have been very happy with the customer service that I have received from from the Staff that has been there since the prior owner. Great convenient location, very clean, spacious and safe facility. Thank you for the service you have provided me throughout the years!

Ivory, is so pleasant to talk to. She makes my day when I come to the office. She is a joy to be around. I just love he friendly personality

IVORY is easygoing and great to work with. She always has a smile and goes above and beyond. A true leader and true sport! Thanks!!!

She was nice and help me out even more not that she even did the best thing you can do use your things to help out thanks she was a blessing

I have been a customer for five years and that’s because the manager there makes you feel welcomed and keeps the storage facility well-maintained! Thank you M... Read More

I have been a customer for five years and that’s because the manager there makes you feel welcomed and keeps the storage facility well-maintained! Thank you Ms.Ivory??

Great Manager for years been keeping up with this facility. Wouldn't go no where else. Ivory is the best and keeps a well kept facility. You rock lady.

This manager been here forever and always greet me professionally and always have that pretty smile on her face. Her facility is the cleanest in town she is on ... Read More

This manager been here forever and always greet me professionally and always have that pretty smile on her face. Her facility is the cleanest in town she is on top of it.

Coming in to the facility the manager knew my name and had this big smile on her face. She was vey professional and new her property Ivory was a big help with s... Read More

Coming in to the facility the manager knew my name and had this big smile on her face. She was vey professional and new her property Ivory was a big help with storing my mother items. The outside couple use some paint?not on the manager.

This is the best storage in town. Ivory has always taken care of us on repeat business. Low prices, clean facility, secure , safe and great customer service. T... Read More

This is the best storage in town. Ivory has always taken care of us on repeat business. Low prices, clean facility, secure , safe and great customer service. This is the place you want to store and belongs and feel like home ?

Units come secured with a lock you recieve the code for, these locks are reused and to best maintain the security of your unit I would recommend following the s... Read More

Units come secured with a lock you recieve the code for, these locks are reused and to best maintain the security of your unit I would recommend following the simple instructions of replacing with your own lock upon first entry. Only spoke with Ivory over the phone but I understand all yhe glowing reviews about her, while I did experience a problem with my unit it was not entirely the fault of the storage facility (half the issue falls on another tenant not following guidelines), Ivory was prompt pleasant and to the point about offering solutions, plural. She repeatedly assisted me and in the end I am very satisfied. The majority of units are the fourth yellow code box I encountered, to the right of the office door. Large elevator for moving furniture if needed but both that and the stairs are a good distance from the entry door, so be mindful of this if you have big stuff, the units are also plentiful so there is a wider spread, my unit was on the second floor, and a larger one which was furthest from the entry, with the smallest ones being closest. Roll down garage style door. Some sort of wide netted wire covers the open top of the units. Of course the metal wall structure you become accustomed to if you've been at any & esp. multiple storage facilities. Customer service is first outsourced to a call center, the number does not lead you directly to an in-store rep but will redirect you if/as necessary. No extended access hours available. Parking is street, and minimal. Hallways and general areas are well kempt and clean, units appear new on the exterior at least, found the floor to be of variable condition. Best rates around but the lowest insurance they offer is 22$ which sort of negates that, and covers no less than 5k worth of items. I outsourced for my own self storage tenant insurance for 5$ monthly for 1k worth of items to keep my cost closer to the face value price. 18$ and some change monthly fees in addition to rent. Found call center customer service to be very helpful, they re worked my reservation to use a promotion that served me exceptionally well. Rented towards end of month and they do indeed pro-rate by the day. Couldn't reach call center or any actual person for customer service past 6 or 7 when I tried, office closes at 5 I believe so assuming that is also the cutoff for their customer service call center.

Ms. Ivory is great!! Nice facility and security measures. They need to lower prices, getting tad bit expensive.

Units are REALLY difficult to open & lock back. The lady had to come help me. These are big metal boxes basically- outside in the sun, rain, > weather. My fi... Read More

Units are REALLY difficult to open & lock back. The lady had to come help me. These are big metal boxes basically- outside in the sun, rain, > weather. My first concern was mice...? Second concern was my items "roasting" or "freezing" inside this metal crate. Definitely didn't put my candles in here > or ANYTHING susceptible to extreme heat or cold. I plan to Vacate asap when done in 3 months with my contract job.