Peter was an excellent help. Explained everything with great detail and gave us a tour of facility. Storage facility is very clean and well looked after.

Great service by Peter!!! Storage unit was clean and easily accessible. Setup and paperwork was easy. Affordable prices. Highly recommended

I called Peter about a month ago and asked him to call me when a unit I was looking for became available. He was very prompt in letting me know a unit I was loo... Read More

I called Peter about a month ago and asked him to call me when a unit I was looking for became available. He was very prompt in letting me know a unit I was looking for became available and let me know it also becomes available online for everyone to see so call him back as soon as possible before someone takes it. Great service thank you very much!

Thank you Peter. Excellent service ! Recommend them to anyone who is moving or needs storage! Ps. Super clean place Thank! Thank you !

Peter was a huge help with choosing the right size storage unit for my items! Both the and Linda were happy and a pleasure to deal with. Thank you ?

Peter at the front desk was extremely friendly and helpful. He got me all set up with a unit at a reasonable price! Thanks Peter!

The lady at the front desk is amazing. She answered every single one of my questions and I am a person full of lots of questions showed me all the storage units... Read More

The lady at the front desk is amazing. She answered every single one of my questions and I am a person full of lots of questions showed me all the storage units because I needed to see the sizes to understand them Very clearly explained all of the rules more than once because again I like to make sure Absolutely recommend the storage facility. Some of the best prices I’ve seen and by far the best staff I’ve ever experienced.

Fantastic Place! Linda was so very helpful setting me up with a storage unit last minute. She went above and beyond my expectations and gave me a discount! I'm ... Read More

Fantastic Place! Linda was so very helpful setting me up with a storage unit last minute. She went above and beyond my expectations and gave me a discount! I'm so Happy I moved here from the other place who apparently goes by market value so my rent went up 3 times in 6 months. Thanks so much for helping me Linda. Much appreciated.

Place is clean and secure. Linda and Peter were good to my senior mom. She was very happy with the overall experience and she would highly recommend this busine... Read More

Place is clean and secure. Linda and Peter were good to my senior mom. She was very happy with the overall experience and she would highly recommend this business

Convenient secure location. Friendly and helpful. They sell most items needed for packing at comparable prices.

Peter and Linda have been a pleasure to work with at Mini Mall Storage. They are always available for any questions and have always helped with a smile. Highly ... Read More

Peter and Linda have been a pleasure to work with at Mini Mall Storage. They are always available for any questions and have always helped with a smile. Highly recommend!

I would like to thank Peter and Linda for their outstanding business ethics and kindness. I was in an extremely time sensitive situation and they helped me to ... Read More

I would like to thank Peter and Linda for their outstanding business ethics and kindness. I was in an extremely time sensitive situation and they helped me to make it all good again. I would recommend this business to everyone. They are definitely a FIVE STAR establishment that shows compassion to their customers !! Thank-you again Peter and Linda !!

Unfortunately, the circumstances as where I needed to use their services was very stressful and sudden with very little time to get what needed to be done actua... Read More

Unfortunately, the circumstances as where I needed to use their services was very stressful and sudden with very little time to get what needed to be done actually done, but thanks to the team at Mini Mall Storage the possible catastrophe was avoided and almost everything was saved due to the accessibility and easy navigation on their website made for a quick and smooth acquiring of their facilities. I am giving a five star rating for both convenience and customer satisfaction based on my experience..

It was great and informative experience. He was incredibly helpful and friendly. Will definitely be recommending these people!!

Peter and Linda were very helpful. Went through all our options and pricing to find us the best unit to fit our needs. 10/10 recommend

Outstanding customer service and fair prices. The units and building are always clean and in great shape :)

Staff is super friendly and helpful, the place is bright and smells very clean. Cameras everywhere! I feel very comfortable leaving my possessions in their care... Read More

Staff is super friendly and helpful, the place is bright and smells very clean. Cameras everywhere! I feel very comfortable leaving my possessions in their care :)

Thank you Linda for wonderful customer service. Much better experience than what I received at Access.

The staff are exceptional helpful and polite. They took our day from a 1 to a 10, we will use again.

Staff is always very friendly and helpful. Very clean and safe facilities. Staff goes over and above for you when you need them the most.

Friendly service, great prices and very convenient . Highly recommend.

Very helpful and friendly with good prices and clean facility

Best place to store your goods and best employees great help peter and linda thanks

We have been a very happy customer at Mini Mall for many years now. Pete is always very accommodating and a pleasure to deal with! Thank-you!

Great staff, great service.

Very helpful friendly staff. Pleasure to work with

The staff are great. Peter & Linda are always helpful. Everywhere in the facility is kept clean. Its not unusally to see them around making sure everything is ... Read More

The staff are great. Peter & Linda are always helpful. Everywhere in the facility is kept clean. Its not unusally to see them around making sure everything is kept tidy. Any maintance issues are handled right away.

I am living in Nova Scotia and it took some time to seek employment. During this time, I was getting overwhelmed with notifications of service fees and the pote... Read More

I am living in Nova Scotia and it took some time to seek employment. During this time, I was getting overwhelmed with notifications of service fees and the potential auctioning of my belongings. I kept in contact and let the staff know of my anxieties and they helped me by lessening the notifications I was receiving and continued to note my account of upcoming payments. They even worked around an auction date where my lock was to be cut AND they were able to reverse the lock cutting charge on my account. Today, I am all paid up and grateful that they were so kind and willing to work with me through my challenges. Thank you to Linda and Peter for all you did for me and continue to do for me! You are truly appreciated!

Good place for storage

Secure clean well lit well run

Professionally Excellent customer service and indoors

Very Friendly staff who are willing to help out all the time

Peter and Linda are the best parts of this place. They do take good care of the tenants, and there is no doubting that. The new ownership has been slowly incre... Read More

Peter and Linda are the best parts of this place. They do take good care of the tenants, and there is no doubting that. The new ownership has been slowly increasing the rates ever since taking over. It is why this isn't a 5 star review.

Easy access and lots of space options.

Nice and clean,secure and temperature controlled. Friendly staff.

Was just picking something up, couldn't tell u more

5 surprise "fees" that were added onto the cost (still not sure what real monthly total is), a "gate code" that didn't work and the locker had a surprise barrie... Read More

5 surprise "fees" that were added onto the cost (still not sure what real monthly total is), a "gate code" that didn't work and the locker had a surprise barrier on it from being opened when I arrived... day 1 not so good, let's hope things improve in the near future...

Used to be great... Then they stopped accepting etransfers which has never been an issue for the last 6 years.. They didn't follow up about it or make a call..n... Read More

Used to be great... Then they stopped accepting etransfers which has never been an issue for the last 6 years.. They didn't follow up about it or make a call..nothing. Then they applied massive late fees... And when I wanted to pay through the link they sent me... the page told me it was too late to make an online payment so I had to go in. In the meantime I had pending etransfers they didn't accept... The management told me I would've known had I read through the entire email regarding the change in ownership. Really annoyed me that I couldn't pay through the link they sent me (due to non payment- their fault)..what's the point? When I called the lady answered my question "why do I need to go in to pay?" she told me that I dont have to..but then they would auction off my unit. Lol...had the unit for 6 years. Absolutely rediculous. So I put in my notice and I'm pulling my stuff out.

Adam and Peter from the 1245 Franklin St Cambridge storage received a payment May 1 in good standings and shut my account May 10th. They auctioned the belonging... Read More

Adam and Peter from the 1245 Franklin St Cambridge storage received a payment May 1 in good standings and shut my account May 10th. They auctioned the belongings of my deceased loved ones my Mom and son Christopher without an email or phone call ( they had all my current information). BEWARE of renting here my memories are gone and they had no remorse for this event. I hope no one will have to experience the tragedy that I did renting from this unprofessional establishment. The management answered with an apology ( not accepted ) its as fake as the excuses you are saying about letters you sent and money not received. I have a copy of $240 dollars paid to you March 28th. You auctioned my loved ones belongings May10th. This business is heartless and cold. BMO MINI MALL STORAGE $240.00 Transaction date Mar 28, 2024 Transaction type An in-store purchase Address 416 FRANKLIN BLVD, CAMBRIDGE, ON N1R 8G5, CANADA Phone Number The business hasn't shared this data. Accounts Pay & Transfer Bank services Offers

If i could give 0 stars i would. When we signed up we had very helpful people but I cancelled two months ago and the gentleman that took my call told me “yes ... Read More

If i could give 0 stars i would. When we signed up we had very helpful people but I cancelled two months ago and the gentleman that took my call told me “yes everything was fine and it would be cancelled”. Only to find out after $400 in charges and a snarky lady on the phone that that was not the case. She said she could see the notice of cancellation and would send it to me(which hasn’t happened) but as someone put the lock back on and we weren’t informed 2 months ago when we called that that would be a problem as i would’ve just come and taken it off instead they were just going to keep charging the $200. Really disappointed that the customer service quality goes extremely down when customers try to leave vs when you’re trying to get their business

March 2024 Update… a little over a month in my rent goes from $59 (total with tax) to $77 (total with tax) while they still advertise it for under $50. My fa... Read More

March 2024 Update… a little over a month in my rent goes from $59 (total with tax) to $77 (total with tax) while they still advertise it for under $50. My fault for not recognizing the bait and switch but now I know so away from there I go…

First, I would hasten to say that the present staff at Franklin St. North in Cambridge, ON, are helpful, polite, and I sense squirming in discomfort at now work... Read More

First, I would hasten to say that the present staff at Franklin St. North in Cambridge, ON, are helpful, polite, and I sense squirming in discomfort at now working for monopoly-bully Mini Mall instead of Franklin Self-Storage that owned it previously. My issues, itemized below, have to do with the take-over American corporation whose only goal is to dissolve all competition while the industry is still totally unregulated, and for whom the term “business ethics” is an oxymoron. In December 2018, we booked a 30x10 storage unit with Franklin Self-Storage, for $398.89. By August 2019, needing more space, we booked a second smaller unit there, 20x10, for $311.84. We were paying a combined total of $701.73 with Franklin Storage, from August 2019 until July 2021, when MiniMall assumed ownership of the property. For the full 2 years we rented with Franklin Storage, the monthly rental cost never changed. In August 2021 we were still paying $701.73, for the first month under the new Mini Mall management. The next month, the rent increases began, at a rate of 3 or 4 per year, as anyone who rents with the new owners well knows. By September, that had gone to $734.03. By April of 2022, we were paying $806.35. By January 2023, $894.49. By September, $939.69. And by December 2023, the damage was $1028.97. So from August 2021 to December 2023, the MiniMall fee rose 46.63%. Having already committed to 2 large units, with a vast array of heavy storage items next to impossible to move, we felt helpless. Mini Mall had us by the proverbial balls. We toughed it out for two-plus years of incessant price increases & gratuitous surcharges, as our rent skyrocketed. My income has not increased 46.63% over that same time period. In fact, as a retiree now in my early 70s, it is flatlined. We had no choice but to move to another facility. And we had no funds to hire movers to do this job, so my wife and I had no choice but to undertake it ourselves. Perspective: there was the equivalent of 400 boxes, weighing 14-40 lbs each. It took 8-hour days, 7 days a week, working continuously for 5 weeks (Dec.27 to Jan.31) to move everything. Our contents consist primarily of a library of books, journals, bookshelves, vinyl and 78rpm recordings, and heavy furniture. It is not a typical inventory of contents for storage areas. TBC

We loved when it was Franklin storage and the prices and service was great. The service is still great but now that they are now Mini mall and all the added ad... Read More

We loved when it was Franklin storage and the prices and service was great. The service is still great but now that they are now Mini mall and all the added administrative charges added in the last year just not worth it for us. Found a new inside facility with a bigger space for $120.00 less.

This place was quite good prior to the new ownership. The new management is awful and unprofessional. They’ve increased our rates significantly.