My family was helped by Ashish and I have nothing but kind words to say. He was incredibly helpful, going above and beyond to ensure our family felt supported a... Read More

My family was helped by Ashish and I have nothing but kind words to say. He was incredibly helpful, going above and beyond to ensure our family felt supported and our needs were met. He was thorough and took the time to understand our situation and make sure what we ended up with was a good fit. I would recommend Mini Mall Storage to anyone in need of storage solutions.

Ashish was very helpful in showing me my locker and price options. I’m pleased to find a locker at an affordable price that’s available, close to home and o... Read More

Ashish was very helpful in showing me my locker and price options. I’m pleased to find a locker at an affordable price that’s available, close to home and on the date I need it.

Great experience renting a locker in mini mall storage for our needs. Excellent service & support by Ashish. Whole onboarding process was very smooth & detailed... Read More

Great experience renting a locker in mini mall storage for our needs. Excellent service & support by Ashish. Whole onboarding process was very smooth & detailed all thanks to him. One of the finest place to rent storage space quickly and efficiently.

Courteous and generous with their time. Customer service was excellent. I will suggest your storage facility to everyone I know. Thank you so much…. Linda

Ashish, was great to deal with. He made the process super simple, and easy going. Moving is always stressful, he made it less stressful. I will definitely be ... Read More

Ashish, was great to deal with. He made the process super simple, and easy going. Moving is always stressful, he made it less stressful. I will definitely be using them again

We've had lockers at Mini Mall storage for several years. Darren and Ashish have been amazing! They are the big reason we've stayed. Excellent customer service,... Read More

We've had lockers at Mini Mall storage for several years. Darren and Ashish have been amazing! They are the big reason we've stayed. Excellent customer service, always going above and beyond to help however they can. I highly recommend the North Van Mini Mall Storage for big , small, short or long term storage needs.

We've had lockers at Mini Mall storage for several years. Darren and Ashish have been amazing! They are the big reason we've stayed. Excellent customer service,... Read More

We've had lockers at Mini Mall storage for several years. Darren and Ashish have been amazing! They are the big reason we've stayed. Excellent customer service, always going above and beyond to help however they can. I highly recommend the North Van Mini Mall Storage for big , small, short or long term storage needs.

I had a great experience with Ashish. He showed me a number of units and explained things very well. He’s a very decent young man, an asset to the business.

Arshish was wonderful I was in an extreme rush to get a unit that day and he waited for me after closing to get a unit sorted. Couldn’t thank him enough , He ... Read More

Arshish was wonderful I was in an extreme rush to get a unit that day and he waited for me after closing to get a unit sorted. Couldn’t thank him enough , He was extremely helpful and overall had great customer service. The place is clean and well organized and top notch and I highly reccomend them.

Ashish provided me with 5 star treatment. He was able to answer all questions and found me the best unit for an unbeatable price while under a time crunch. With... Read More

Ashish provided me with 5 star treatment. He was able to answer all questions and found me the best unit for an unbeatable price while under a time crunch. With such kind staff I know my stuff is in safe hands at Mini Mall storage.

The Mini Mall Storage Unit is excellent! The facility is extremely well maintained and they are constantly cleaning and doing maintained to keep it in amazing c... Read More

The Mini Mall Storage Unit is excellent! The facility is extremely well maintained and they are constantly cleaning and doing maintained to keep it in amazing condition. The staff I have interacted with I can not praise enough, everyone (Ashish in particular) goes out of their way to assist you and if they can not they offer solutions. They also allows follow up with an email to confirm what has been changed, offered or completed.

I had a positive experience acquiring my new storage unit with Ashish. He provided me with all the necessary information, and the Mini Mall storage facility app... Read More

I had a positive experience acquiring my new storage unit with Ashish. He provided me with all the necessary information, and the Mini Mall storage facility appeared secure and well-maintained.

Professional process, convenient location and schedule of access. Ashish was very helpful as the point person I delt with. I would recommend Ashish and Mini Mal... Read More

Professional process, convenient location and schedule of access. Ashish was very helpful as the point person I delt with. I would recommend Ashish and Mini Mall Storage for your long term capacity needs.

Ashish has made renting from this facility a pleasure. After renting from several locations I can say that this one, albeit pricey has the best access, very se... Read More

Ashish has made renting from this facility a pleasure. After renting from several locations I can say that this one, albeit pricey has the best access, very secure and definitely the best staff on hand. However the new 28 day pay cycle is blatantly predatory and unfortunately has made me want to leave this facility. Owners should be ashamed. 5 stars to Ashish, .0069 stars to the pencil pusher who came up with the 28 day pay cycle.

We have been using Mini Mall storage for a few years now and have been very pleased with the service, prices and the facility. In particular, we have dealt wit... Read More

We have been using Mini Mall storage for a few years now and have been very pleased with the service, prices and the facility. In particular, we have dealt with Ashish frequently, and he has been very professional, courteous and helpful. Wouldn’t hesitate to recommend this location!

Great experience with these guys! Ashish, Nahim and Darren were super friendly, helpful and accommodating. Facilities are super clean and everything is very org... Read More

Great experience with these guys! Ashish, Nahim and Darren were super friendly, helpful and accommodating. Facilities are super clean and everything is very organized. Prices are quite affordable too. Will definitely use again!

A very satisfied customer and new resident of British Columbia. Ashish is a true professional and very great to work with . He is very helpful and friendly a... Read More

A very satisfied customer and new resident of British Columbia. Ashish is a true professional and very great to work with . He is very helpful and friendly and ,as I said awesome to work with .

ashish did an amazing job, everything was great! 100% recommended

Our Company has rented space at this storage facility for many years and just recently sold the Company and and no longer have need for storage space. the premi... Read More

Our Company has rented space at this storage facility for many years and just recently sold the Company and and no longer have need for storage space. the premises are always clean and Ashish and other staff members were always helpful and courteous. we have on a number of occasions had a mobile shredding service come to the premises to shred documents and drivers always comment on the degree of security, saying it is the best they have seen. i can say in all the years we haduse of the facility, we never had any problems and can recommend them to anyone looking for storage space to rent Ian Maxwell

I went to the North Vancouver location. I had a great experience. When I got there ASHISH welcomed me and showed me the unit and gave me detail information of e... Read More

I went to the North Vancouver location. I had a great experience. When I got there ASHISH welcomed me and showed me the unit and gave me detail information of everything I needed to know. I recommend this place. Super friendly and helpful staff!! Thanks.

Ashish was able to help me and my stressful need for storage in a pinch. Very informative and patient, love that Dolly's are available and not locked up. Will r... Read More

Ashish was able to help me and my stressful need for storage in a pinch. Very informative and patient, love that Dolly's are available and not locked up. Will recommend this company.

I have rented a storage space from Mini Mall Storage in North Vancouver. Ashish, the gentleman who is working for Mini Mall, helped me very effectively. He was... Read More

I have rented a storage space from Mini Mall Storage in North Vancouver. Ashish, the gentleman who is working for Mini Mall, helped me very effectively. He was very polite, courteous and knowledgeable regarding the products and services they offered. He kindly helped me to identify & decide on the appropriate space needed for best possible price & value. I found his customer service to be excellent, quick and efficient. The property and interior is clean, free of debris and carts are readily available.

Nahim consistently provides exceptional customer service by paying attention to detail, showing empathy, and going the extra mile to ensure customer satisfactio... Read More

Nahim consistently provides exceptional customer service by paying attention to detail, showing empathy, and going the extra mile to ensure customer satisfaction. His dedication, professionalism, and commitment to excellence make him a valuable asset to the team.

Love our experience over the many years we have had with MiniMall Storage in North Vancouver. We have had a large locker with them for quite a while now and it'... Read More

Love our experience over the many years we have had with MiniMall Storage in North Vancouver. We have had a large locker with them for quite a while now and it's great to have the relationship even with the staff there. Recently our payment didn't go through on time and they efficiently assisted our staff onsite, expedited our payment and took the time to sort out an annual payment for us that was really needed. Ashish was absolutely wonderful to deal with. (Well he always is actually).

Nahim was the first to walk me around the space and help me with the offers. He was very professional and kind. The next day I spoke with Ashish who helped me w... Read More

Nahim was the first to walk me around the space and help me with the offers. He was very professional and kind. The next day I spoke with Ashish who helped me with the paperwork, explained everything and followed up with a call to make sure we had everything we needed. I had gone to look at other storage places, but the deals and the professionalism by these guys at mini mall storage, made it an easy choice.

I have been using Mini Mall Storage for over 6 years, and I honestly have to say the facility is really nice, clean and secure. The storage environment is well ... Read More

I have been using Mini Mall Storage for over 6 years, and I honestly have to say the facility is really nice, clean and secure. The storage environment is well controlled, as my belongings have not seemed to age a day, with even paper being keep in great condition. What really stands out though is service. Nahim, at the front desk, helped me remove my lock when I recently lost my keys, and had a ton of information on things like disposal options and the like. His helpful and positive attitude was really appreciated! Overall, I’ve had nothing but good experiences with the place!

The service received from both Ashish and Nahim was by far above today's service standards. Nahim provided full comprehensive details regarding the services of... Read More

The service received from both Ashish and Nahim was by far above today's service standards. Nahim provided full comprehensive details regarding the services offered and how the storage unit system works. There was no detail missed; he took the time to explain, he didn't rush through it, he wanted to ensure that I fully understood and he answered all of my questions thoroughly. He then took me to the locker for viewing and offered to assist with two of the items I thought I wouldn't be able to manage moving on my own because of the dimensions. When I returned the next day to finalize the paperwork it was near the end of the business day. Ashish was working on this day and was not a "clock watcher", which I really appreciated. He stayed past the closing time to complete my transaction, went over the details again and also offered to assist with the two larger storage items, if needed. On the moving day Ashish was available to assist with the first large item, which in the end I was able to manage. On the second moving day Nahim assisted with the other larger item and the move was complete. Everything with the locker and moving the items went exactly as they explained. I have already started spreading the work about Mini Mall Storage and their exceptional service. The company is fortunate to have Ashish and Nahim on their team. Very professional on every level.

Ashish was very helpful and understanding. Moving is never fun.. he helped turn my bad day into a good day. Cheers

I dealt with Ashish today and i literally can't say anything negative about my experience. He was very welcoming, accommodating and helpful. The facility itself... Read More

I dealt with Ashish today and i literally can't say anything negative about my experience. He was very welcoming, accommodating and helpful. The facility itself is clean and well kept. I rented a locker with a smile. Thanks Ashish :)

I recently had the pleasure of interacting with Ashish, and I must say, it was a fantastic experience. As a business owner myself, I highly value professionalis... Read More

I recently had the pleasure of interacting with Ashish, and I must say, it was a fantastic experience. As a business owner myself, I highly value professionalism and top-notch customer support, both of which Ashish exhibited in spades. He wasn’t just friendly; he brought an energy and enthusiasm to his work that you don’t often see. From the moment we started interacting, Ashish was always kind, sporting a smile that could brighten even the dreariest of days. His eagerness to assist at any given point was evident, and he consistently went the extra mile to ensure that I, as a customer, left not just satisfied but also well-informed about the storage unit options available. What stood out to me was Ashish’s incredible attention to detail and his proactive approach. Even in what many would consider a stale environment, his energy and commitment to pushing forward shone brightly. It’s rare to find someone so overly qualified and dedicated to excellence in customer service. I can confidently say that Ashish has a bright future ahead of him. As someone who appreciates the value of great talent, I must admit my jealousy towards his current employer for having successfully secured such a remarkable individual. Ashish is a true asset, and I look forward to seeing where his talents and dedication will take him in the future. I wholeheartedly believe that any business would be lucky to have him on their team. Thank you for making such a tedious and annoying experience of moving that much positive in our lives.

Really great service provided by Ashish !! I was looking for a space to store my items and he really went above and beyond to make sure I get the right space wi... Read More

Really great service provided by Ashish !! I was looking for a space to store my items and he really went above and beyond to make sure I get the right space with a great price. Highly recommend this company!

The agent at the storage facility was very calm and efficient. He took undivided time with me to explain details of the rental and what options were available. ... Read More

The agent at the storage facility was very calm and efficient. He took undivided time with me to explain details of the rental and what options were available. Overall, a pleasant experience.

Double review for Ashish and Darren both 5 star employees at a 4. star storage. Minus 1 star due to not being open 24 hrs to accommodate my shift work schedul... Read More

Double review for Ashish and Darren both 5 star employees at a 4. star storage. Minus 1 star due to not being open 24 hrs to accommodate my shift work schedule and my personal need to avoid sitting in traffic over njhat all costs. Ashish was absolutely amazing at the front desk. Sometimes moves are hard but he was super kind snd. Took the time to show me all the different faces applying was very easy. They had a deal on right now but more so I've never had such good customer service as I did today in a long time.... it gives me hope for humanity. Good luck Ashish you will go far in life. Update: I had the opportunity to meet another employee Darren who was as lovely as Ashish. I had come in very close to closing time and couldn’t get my lock open due to it being faulty lock. I went down to the front desk and Darren was there, even though most would be unhelpful due to it being their time to to leave Darren offered to come up and try to help me open my lock he tried for quite a while And offered to take the nest up and cut it off. I acknowledge the time and said you know it’s your time off I really appreciate it and he said well this is my job. This is what we do and cutters and help me get in. I’m not going to write reviews on locations like storage buildings however, I sure do have to say that the staffing here has been so lovely and supportive and reassuring as this move has has been hard on me and they’ve even listened to some of my venting and struggles that I’ve endured . Who knew that Ministorage came with sensitive and compassionate attentive employees… very hard to find these days! Thank you, Darren and Ashish for being a rad group of dudes behind the counter at my storage

Ashish was absolutely amazing at the front desk. Sometimes moves are hard but he was super kind snd. Took the time to show me all the different faces applying w... Read More

Ashish was absolutely amazing at the front desk. Sometimes moves are hard but he was super kind snd. Took the time to show me all the different faces applying was very easy. They had a deal on right now but more so I've never had such good customer service as I did today in a long time.... it gives me hope for humanity. Good luck Ashish you will go far in life.

I was looking for new storage space that was friendly, professional, safe, and a clean facility. After meeting Ashish and receiving a tour of the Mini Mall Self... Read More

I was looking for new storage space that was friendly, professional, safe, and a clean facility. After meeting Ashish and receiving a tour of the Mini Mall Self Storage, I knew I made the right to decision to sign on with them. Ashish was very courteous and professional who went above and beyond to ensure my storage solutions went smoothly taken I was transitioning from a different storage in New West to North Vancouver. I am very pleased with his support and would highly recommend this facility for your storage needs. It was pleasant to connect with Ashish who was extremely helpful, genuine and personable. Thank you Ashish!

It was great, Nahim was very helpful in helping us with what we needed . I would also like to thank Ashism for being there to assist us in whatever we needed! G... Read More

It was great, Nahim was very helpful in helping us with what we needed . I would also like to thank Ashism for being there to assist us in whatever we needed! Great place to store your belongings, clean, warm & secure! Thx again to both of for making the experience a good one!

Ashish was absolutely amazing at the front desk. Sometimes moves are hard but he was super kind snd. Took the time to show me all the different faces applying w... Read More

Ashish was absolutely amazing at the front desk. Sometimes moves are hard but he was super kind snd. Took the time to show me all the different faces applying was very easy. They had a deal on right now but more so I've never had such good customer service as I did today in a long time.... it gives me hope for humanity. Good luck Ashish you will go far in life.

I like the management. I deal with Ashish and he is excellent in his job and he made everything easy for me in selecting appropriate size of storage . He seems ... Read More

I like the management. I deal with Ashish and he is excellent in his job and he made everything easy for me in selecting appropriate size of storage . He seems very honest to the place he is working for and with people who are coming to get services from the system. Please visit here if you need storage

I have been long time customer of minimall storage. Service is excellent. I’ve worked with Ashish and Darren over the years and they always go above and beyon... Read More

I have been long time customer of minimall storage. Service is excellent. I’ve worked with Ashish and Darren over the years and they always go above and beyond with great service. I recommend minimall storage to everyone.

I recently rented some storage space from Mini Mall Storage in North Vancouver. Ashish was the gentleman that helped me. He was very polite, courteous and knowl... Read More

I recently rented some storage space from Mini Mall Storage in North Vancouver. Ashish was the gentleman that helped me. He was very polite, courteous and knowledgeable regarding the products and services they offered. He helped me identify & decide on the appropriate space needed for best possible price & value. I found his customer service to be excellent, quick and efficient. The property and interior is clean, free of debris and carts are readily available.

Nahim at your 1385 Crown Street (North Vancouver) location did an excellent job setting us up with a storage unit this past weekend. He was very helpful and kn... Read More

Nahim at your 1385 Crown Street (North Vancouver) location did an excellent job setting us up with a storage unit this past weekend. He was very helpful and knowledgeable.

Always clean, well lit and secure. The office staff was very helpful, especially Ashish. If we ever need a storage unit again I would not hesitate to go back to... Read More

Always clean, well lit and secure. The office staff was very helpful, especially Ashish. If we ever need a storage unit again I would not hesitate to go back to them.

Today was moving out day from my locker and the experience was enhanced by the help of a young man named Darren. He is the kind of employee who is an asset to ... Read More

Today was moving out day from my locker and the experience was enhanced by the help of a young man named Darren. He is the kind of employee who is an asset to any company; knowledgeable, friendly and diligent. Many thanks. Phyllis Mary Bell

I have used many storage facilities over the years and Mini Mall - North Van is the best I have every had the pleasure of dealing with. Ashish and his team are ... Read More

I have used many storage facilities over the years and Mini Mall - North Van is the best I have every had the pleasure of dealing with. Ashish and his team are all extremely professional and are always there to help with anything I need. Ashish helped me sign on through a business account and was able to secure a great unit at a great rate. Highly recommend!

Ashsih was amazing at the counter! He listened closely and understood what we were looking for first time. Very happy with our experience!

My husband and I have moved twice in the past year. We downsized needed a number of storage options over the year. The staff at Mini Mall have been so accommoda... Read More

My husband and I have moved twice in the past year. We downsized needed a number of storage options over the year. The staff at Mini Mall have been so accommodating as we moved from two large units to one. Yesterday we made one final move. Ashish was so helpful and found us the best pricing! Thank you for your time and research making this last leg of our move almost effortless!

First time renting a storage and ASHISH has helped greatly. I appreciate his genuine help with care in my hectic situation. He has made my day and saved my day ... Read More

First time renting a storage and ASHISH has helped greatly. I appreciate his genuine help with care in my hectic situation. He has made my day and saved my day with his honest service and professionalism. I highly recommend this company. THANK YOU!!!

After visiting many a storage unit, we were won by the exemplary customer service at Mini Mall Storage. Nahim was extremely helpful, demonstrating this facilit... Read More

After visiting many a storage unit, we were won by the exemplary customer service at Mini Mall Storage. Nahim was extremely helpful, demonstrating this facilities best features. Security and ease of access is complimented by a staffed front desk 7 days a week & digital key entry for after hours access.

Daren was extremely helpful, professional, and made sure we had a space to put our gear at a moments notice. I would definitely give them my business in the fut... Read More

Daren was extremely helpful, professional, and made sure we had a space to put our gear at a moments notice. I would definitely give them my business in the future and would highly recommend for storage needs!

Mini-Mall Storage was made necessary because of downsizing my office to a home office. For the 1.5 yrs. a storage locker was needed, I found my experience with ... Read More

Mini-Mall Storage was made necessary because of downsizing my office to a home office. For the 1.5 yrs. a storage locker was needed, I found my experience with Mini-Mall very positive through the excellent organization of being able to come and go as my needs and schedule required. Good value and very professional, in all respects!

Just signed up for a new unit and very pleased with the check in service. Ashish was very helpful and efficient while getting me signed up. Keep up the good wor... Read More

Just signed up for a new unit and very pleased with the check in service. Ashish was very helpful and efficient while getting me signed up. Keep up the good work! Facility is also nice and conveniently located. A+

This storage facility is very convenient for those of us who work and or live on the North Shore. Easy in and easy out. Ashish was very helpful getting into my ... Read More

This storage facility is very convenient for those of us who work and or live on the North Shore. Easy in and easy out. Ashish was very helpful getting into my unit and was there every step of the way. Very accommodating! Thanks!

I have rented many lockers from Mini Mall over the last few years. The Mini Mall people ( I have dealt mostly with Ashish and Nahim) are very professional, keep... Read More

I have rented many lockers from Mini Mall over the last few years. The Mini Mall people ( I have dealt mostly with Ashish and Nahim) are very professional, keep the premises very clean and have been very responsive to my storage needs. Finally, they provide service with a smile! Thank you for all your help guys!

These guys were very helpful. Ashish looked after every detail I asked about and made sure I was happy with everything. Really appreciate their effort. The 2nd ... Read More

These guys were very helpful. Ashish looked after every detail I asked about and made sure I was happy with everything. Really appreciate their effort. The 2nd month free deal was the best I could find.

Just had to close my locker and was sad to leave the facility. Great service by Ashish with information and invoices and everything. Plenty parking, easy acces... Read More

Just had to close my locker and was sad to leave the facility. Great service by Ashish with information and invoices and everything. Plenty parking, easy access, clean, temperature and pest controlled. Highly recommend it!

Ashish and the team have been really helpful, friendly and efficiently arranging my storage needs and following up. The rates are comparable to others and the ... Read More

Ashish and the team have been really helpful, friendly and efficiently arranging my storage needs and following up. The rates are comparable to others and the facility is clean and secure with a good assortment of spaces and any moving, packaging and storage materials needed.

Ashish has been very helpful and courteous. He is knowledgeable about the products and have been very helpful in getting my rental unit. Keep up the good work!

Ashish helped set me up with a storage unit. He was attentive, super helpful, efficient and knowledgeable. The unit is very clean and doesn't have a smell. ... Read More

Ashish helped set me up with a storage unit. He was attentive, super helpful, efficient and knowledgeable. The unit is very clean and doesn't have a smell. Ample covered parking close by with many carts available to help your move. Much prefer this one to the 2 others I've tried nearby.

Mini Mall Storage was the best self storage company I used. The facilities were perfect with extra security codes that maintain saftey of my personal belongings... Read More

Mini Mall Storage was the best self storage company I used. The facilities were perfect with extra security codes that maintain saftey of my personal belongings. When I signed up and spoke to the team they had excellent customer service and guided me with the right size unit for my storage needs. Singing up was easy, painless and having access to insurance was an added bonus that added protection to my personal belongings. The facilities were well maintained, clean and always had access to push trolleys to move my stuff back and forth. The team was really easy to work with to close my account when I no longer needed storage. My new condo has a storage unit so I no longer needed the rent. However in the future if I ever need storage use I will go with mini mall storage again. I personally and wholeheartedly recommend mini mall storage for your storage needs. You will not be disappointed.

A quality experience over the last year and a half with my 20' x 10' storage locker. The staff are helpful and courteous and the area is kept tidy and in good w... Read More

A quality experience over the last year and a half with my 20' x 10' storage locker. The staff are helpful and courteous and the area is kept tidy and in good working order. They provide easily accesible large and small dollies for transporting items which was very useful. After clearing out my locker Darren at the front desk was very helpful in making sure that my rental was terminated correctly despite the fact that I was a bit late giving notice. Thanks for your service, I would reccomend Mini Mall for your storage needs. Andrew

I’ve been storing at this facility since it was Mayfair. The staff have always treated me well and say hello whenever I bump into them. The facility is easy t... Read More

I’ve been storing at this facility since it was Mayfair. The staff have always treated me well and say hello whenever I bump into them. The facility is easy to access especially if you are on the first level, and they are making constant improvements like smart phone access. The facility is clean and well secured. If you’re on the north shore this is a great location for self storage.

We’ve been here since Nov and the customer service from Darren was great and the facility was A plus and we would recommend. The facility is very clean and or... Read More

We’ve been here since Nov and the customer service from Darren was great and the facility was A plus and we would recommend. The facility is very clean and organized. Again we’d like to thank you Darren for all your help Brent and Stacey Burns

Friendly, efficient, helpful staff. Great location and super clean. Secure and convenient, with all sorts of amenities available on site. Large selection of sup... Read More

Friendly, efficient, helpful staff. Great location and super clean. Secure and convenient, with all sorts of amenities available on site. Large selection of supplies and everything you need to store your stuff!

Ashish Excellent devices and appreciate his professionalism.

Excellent service. Gave much attention and care.

Rented a unit from Mini Mall a couple of months ago and have had no issues with this facility at all. Very clean and friendly! One of the employees, Darren, ga... Read More

Rented a unit from Mini Mall a couple of months ago and have had no issues with this facility at all. Very clean and friendly! One of the employees, Darren, gave me exceptional service and found me the right unit and I couldn’t be happier. Thank you Mini Mall!

Nahim is great he really help me look at size and some boxes for my needs he works on Saturday and I will definitely come on Saturday and deal with him. Excelle... Read More

Nahim is great he really help me look at size and some boxes for my needs he works on Saturday and I will definitely come on Saturday and deal with him. Excellent customer service virtually and in person. Able to solve the problems with attention to details. Recommend to visit on weekends for his lucky customers for storage services.

Customer service with Ashish was excellent. He was very accommodating in helping us choose the correct unit for us and was very thorough in explaining the compa... Read More

Customer service with Ashish was excellent. He was very accommodating in helping us choose the correct unit for us and was very thorough in explaining the company policies. We used this North Vancouver facility in 2014 and were very pleased. We were thrilled that this facility is still very well maintained, clean and secure. Mini Mall Storage also has very competitive rental rates. Highly recommend.

Clean lockers, good rates and friendly staff! Can’t ask for more!

Great Service Today December 30th 2021 Place is clean and the guy knows my name when I paid for my account.

Wonderful customer service! Highly recommend using this company!

I never thought I'd need storage but these folks get it right and made my choice easy. If you need storage this is the place.

Been at North Van location since Feb 2022 and was happy until this month. Clean and secure facility with friendly staff. Got my first rate hike after 6 months f... Read More

Been at North Van location since Feb 2022 and was happy until this month. Clean and secure facility with friendly staff. Got my first rate hike after 6 months for $35. Another 7 months later in March 2023 I get a 50% rate hike ($170 more). Talked to the manager of the facility and I was told this was the going rate of storage in my area (North Van). A quick scroll through many of their competitors shows much lower rates for same size and service provided. I Iet the manager know and they said there was nothing they could do. Very unethical! Save yourself some trouble and go to one of the many cheaper BBB accredited minis storage places close by or over by the Cap Mall.

If I could rate this company with less than one star I would!! Please, if you are a new customer, read all the bad reviews and you’ll understand that you need... Read More

If I could rate this company with less than one star I would!! Please, if you are a new customer, read all the bad reviews and you’ll understand that you need to go somewhere else. Since they bought Mayfair, it’s been nothing but headaches with them and they’re price increase each year is completely ridiculous and unjustified.

This place used to be amazing, but they sneakily increase prices or add new fees every few months. I just got an email they're going to add $18 in B.S. fees sta... Read More

This place used to be amazing, but they sneakily increase prices or add new fees every few months. I just got an email they're going to add $18 in B.S. fees starting in December, an 11% increase on my small unit. They also rip you off on insurance, if your home insurance doesn't cover storage facilities, you can go on google and get insurance for 1/4 the price they offer it at (it's mandatory now here as well).

One star for the staff who are really nice and always helpful. Unfortunately this storage facility was bought by mini mall and they raised our rent from 350 to ... Read More

One star for the staff who are really nice and always helpful. Unfortunately this storage facility was bought by mini mall and they raised our rent from 350 to 500/month. It came in an email that didn’t mention the fee increase in the body of the email, but as an attachment. I requested a call from head office but not surprising, never received a call. Do not trust that they won’t increase fees again. Find another storage option on the north shore, there are many in the area.

Unpleasant and lazy staff, they like to help only when you first move in. The rate of price increase is unheard-of, and no one could give any explanations. Very... Read More

Unpleasant and lazy staff, they like to help only when you first move in. The rate of price increase is unheard-of, and no one could give any explanations. Very greedy company. Would not recommend staying.

Everything was fine, the staff are nice and the facility is ideal, HOWEVER in just one year they raised the rent 100%!! I started at $151 a month, 6 months late... Read More

Everything was fine, the staff are nice and the facility is ideal, HOWEVER in just one year they raised the rent 100%!! I started at $151 a month, 6 months later they raised it to $168 (reasonable) and 6 months after that they want to charge $308 a month! When I reached out for a more reasonable solution, the response was "Unfortunately, we have not been given any permission to make any amendments." This is an unexpected way to take advantage of customers. Landlords are not allowed to double the rent on tenants, and providing only one month notice of this astronomical increase for storage doesn’t even allow me time to cancel my agreement with and move out before this huge jump in costs, as I'm currently out of the country. This is unethical and unreasonable, and then I found out that Mini Mall is traded as a mutual fund, so I'm sure investors will be very happy. Customers on the other hand, are not happy at all.

Looked in compound...couldn't get ahold of desk. New owners, higher price, staff not experienced. No air con

My Wife rented a storage unit and the manager on site is is No Good

Calling to cancel for storage was not enough. They'll need you to send an email confirmation. As mentioned, I am cancelling due to the recent price increase and... Read More

Calling to cancel for storage was not enough. They'll need you to send an email confirmation. As mentioned, I am cancelling due to the recent price increase and dissatisfaction with the recent change in lease terms associated with the acquisition by Mini Mall Storage. Specifically, I am not happy with the new staffs and automatic storage enrolment provision of the lease.

Been trying all morning to get someone to pick up my phone call but either nobody picks up, or it cuts off, or it says "no line available"?? Have they gone bust... Read More

Been trying all morning to get someone to pick up my phone call but either nobody picks up, or it cuts off, or it says "no line available"?? Have they gone bust??

DON'T RENT HERE, LOTS OF OTHER OPTIONS IN VANCOUVER. This mini mall have a lot of late fees. In a week they will add up to 4 or 5 late charges if you are a bit ... Read More

DON'T RENT HERE, LOTS OF OTHER OPTIONS IN VANCOUVER. This mini mall have a lot of late fees. In a week they will add up to 4 or 5 late charges if you are a bit late in payment. Also the mandatory insurance is just RIP off. Unless you provide all your personal information, you will be forced to use have their insurance. The new staffs are useless?they do not know anything of the company, they are just like a 'rent button'. Already moved out and will not be coming again.

EVERYONE SHOULD STAY AWAY FROM MINI MALL STORAGE! Writing in regards to the Mini Mall Properties acquisition of Mayfair and their new policy concerning renter'... Read More

EVERYONE SHOULD STAY AWAY FROM MINI MALL STORAGE! Writing in regards to the Mini Mall Properties acquisition of Mayfair and their new policy concerning renter's insurance. Concerned about the legal issue of automatically adding renter's insurance to my existing account or requiring me to have insurance. I have been a client for over 10 years, 73 years of age, living on a fixed budget When acquiring a new company, Mayfair, Mini Mall Properties inherits the previous clients contracts and terms. I'm not legally responsible to sign a new contract again Mini Mall assumes my previous agreement with Mayfair. Assuming Mini Mall has it's own insurance. I'm not responsible to pay an additional fee to cover their insurance cost. I'm not giving my authorization! I cannot accept the policy of paying for an insurance expense to my existing account without my authorization. THIS SIMPLY FEES LIKE A MONEY GRAB!

I started renting in 2016. The space is ok. On April 26, 2021 I received a letter telling me the business was sold and purchased by Mini Mall Storage on April... Read More

I started renting in 2016. The space is ok. On April 26, 2021 I received a letter telling me the business was sold and purchased by Mini Mall Storage on April 15, 2021. The new company wants to ensure that renters have $5,000 worth of storage insurance. They offered an insurance plan that would provide the $5,000 storage for $19 per mo plus taxes. If you had your own coverage you have to show proof or June 1 2021 the amount would automatically be withdrawn if you paid storage by credit card. $20/Mo or $240/yr is an outrageous. I handed in my notice today that May 31 2021 would be my last day. during 2 visits I have spoken to 6 other people that are also leaving the Mini Mall Storage for the same reason.. Good luck.